Capacity Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

This role will require to be in the office 2-3 days a week.

This position reports to: Manager, Capacity Operations.

ServiceNow is revolutionizing the way people work. By focusing on daily activities, tasks, and processes, we help modern enterprises operate faster and at a larger scale than ever before.

We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:

• We are an Operations team that is responsible for the capacity of ServiceNow customers.
• Manage, monitor, and manipulate the server farm behind ServiceNow’s cloud.
• Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base.
• Enhance processes and tools necessary to simplify and provide consistent project execution.
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2 years of related experience with Bachelor's degree; or and Advanced degree without experience; or equivalent work experience.
• Basic to Mid-range Linux System Admin skills preferably working knowledge of Centos and RedHat.
• Proactively monitor and maintain site-wide capacity demands.
• Basic understanding of enterprise-class server hardware eg. Dell.
• Basic understanding of storage concepts such as NFS, and iSCSI.
• Basic understanding of DNS/DHCP and PXE boot kickstart process.
• Understanding of backup policies and restore concepts.
• Intermediate to deep understanding of service and components of enterprise cloud capacity operations.
• Basic experience in fast-paced operations and engineering environments.
• Understanding of database concepts with specific experience with MySQL/Postgres.
• Collaborate with partner teams to develop automation strategies and deployment processes.
• Team collaboration and fit are essential.

Preferred

• Basic understanding of ServiceNow asset management.
• Intermediate to advanced network troubleshooting skills.
• Understanding of Puppet configuration management.
• Good to have Storage configuration concepts configuration and experience.
• Good to have API development, Ansible, Python, Linux shell scripting, and PowerShell.
• Participate in On-call coverage.

GCS-23

For positions in this location, we offer a base pay of $123,500 - $191,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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