DEI Program Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Diverse and inclusive teams inspire people to contribute to their fullest, bring new ideas to life, and drive meaningful impact and change. Our Diversity, Equity, and Inclusion (DEI) team is on a journey to help ServiceNow and our customers drive change, so our workplaces and our world become more equitable. We’re working to embed culture and inclusion into every aspect of our business, and we invite you to join us. 

In this role, you will report to our Sr. Manager, DEI Programs & Partnerships. You’ll be responsible for fostering external strategic partnerships, supporting program initiatives, and collaborating across the DEI team and employee resource groups to deliver professional development opportunities for our employees. You will work across the DEI team to provide critical input and feedback into our core initiatives to ensure we are focused on the areas that will ultimately drive professional growth and the greatest impact across the enterprise. 

What you get to do in this role:

• Perform external market research and benchmarking on DEI-focused strategic partners to help identify the right external partners for ServiceNow, including a regular assessments of current partnerships. Examples of strategic partners may include organizations such as Catalyst and Disability: IN.  

• Manage portfolio of selected strategic partners – own relationships and operationalize partner strategies that align with inclusive employee development objectives, while also focusing on return on investment  

• Collaborate with strategic partners and internal stakeholders to plan and execute events that foster professional growth and learning opportunities for our employees 

• Oversee event logistics, including scheduling, communications, participant engagement, and post-event evaluation. 

• Develop metrics to evaluate the success of partnerships and associated events and offerings, including participant engagement and feedback and overall impact on inclusion objectives. 

• Partner across DEI team to identify participants for partnership events  

• Manage program budgets, timelines, and deliverables, ensuring alignment with organizational objectives. 

• Provide support for leadership development programs led by the DEI team 

To be successful in this role you have:

• Strong project management and organizational skills, including focus on defining and tracking progress and success metrics. Ability to manage multiple priorities simultaneously.  

• Track record of managing successful external partnerships and/or vendor relationships  

• Strong communicator and collaborator, with the ability to build trusted relationships, manage stakeholder expectations, and influence employees and leaders  

• Ability to analyze and understand data to drive decisions, develop insights, tell stories, and measure impact  

• High level of confidentiality, discernment and judgement. Ability to navigate challenging and sensitive conversations with empathy 

• Global / cultural awareness 

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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