Director, Inspire Value, Telco, Media and Retail

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking a Director of Inspire Value Strategy to join the Inspire Value team which is an integral part of the Global Sales Strategic Accounts team – a team that is focused on revolutionizing the enterprise software customer experience to drive exponential returns for our customers. We understand industries, our customers’ strategy and desired outcomes and we deeply engage on how ServiceNow can enable their digital transformation priorities via industry relevant solutions and innovative partnerships.

Inspire Value brings creative customer engagement experiences through our Now Value methodology by designing and leading strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support CXO business transformation objectives. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends the Director ensures that their Strategists build and develop trusted advisor relationships with customers, partners and internally across ServiceNow.   This is a highly collaborative role with sales and the extended go to market teams to help drive incredible customer experiences across their journey with us – with a focus on their priorities and business outcomes.

What you get to do in this role:

• Lead an excellent strategy and value consulting team
• Coach and enable consultants to construct high-quality customer deliverables including the development of end-to-end content for compelling solutions and the business benefits of our solution for customers
• Mentor and provide professional development guidance to your team, ensuring engagement and opportunities to achieve professional excellence.
• Guide the team against measurable set goals.
• Foster an environment of learning. You will lead the team and all partners across ServiceNow on selling and value management, including discovery, value analysis, creation and revision, messaging, industry benchmarking, and executive presentation.
• Foster a community of collaboration and knowledge sharing. You will work with internal departments such as sales, marketing, product, and services to lead the delivery of messaging, direction, and publications.
• Use data, expertise, and personal interactions to provide feedback and suggestions. You will identify trends spanning our customers' needs to develop new services, methods and tools.
• Provide expertise and work with internal ServiceNow departments
• Facilitate executive workshops, and represent ServiceNow at executive forums
• Identify and lead the creation of best practices, white papers, workshops, etc.

Qualifications

To be successful in this role you have:

• 12+ years of experience in management consulting and Telco industry. 
• Experience in Media and/or Retail industries a plus.
• Experience inspiring and motivating teams with hands-on expertise, coaching skills, and help solve challenging problems
• Ability to balance requirements, create agreement, and pivot to respond to needs
• Integrity and passion for us and the customer
• Exemplary analytical and financial experience
• Skills to build relationships within teams, peers, clients, and senior leadership
• Ability to quickly learn new solutions/functional domains in the context of the industry
• Experience with enterprise cloud solutions
• Ability to travel up to 40-60% of the time

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $190,725 - $314,775, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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