EMEA Strategic Customer Engagement Advisor

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are offering a "strategic customer engagements" role to work as a trusted partner to our EMEA President by driving cross-functional alignment and ensure the best experience for ServiceNow’s customers. You will be reporting to EMEA president Chief of Staff within the PoE office.

This is an opportunity with visibility and exposure at the highest level of ServiceNow.

What you get to do in this role:

• Support in the creation and execution of EMEA President's Customer Strategy especially regarding strategic deals
• Create a forward looking plan to prioritize President's Customer & Partner engagements along with your customer advocate partner in the team
• Optimize the customer engagement process for EMEA President, from prep to meetings to deal execution
• Ensure you are leading customer engagements with excellence via strategic partnerships with sales teams, thorough and thoughtful briefing documents, compelling and relevant meeting materials and best-in-class follow ups
• Prioritize which Customers and Partners EMEA president spends time with, working with the President Chief of Staff, Major area GVPs and other Global Offices.
• Establish a deep understanding of all ServiceNow’s product offerings and incorporate this into customer discussions / solutions
• Operate with EMEA President's chief of staff on the most complex customer meetings / initiatives
• Work with Sales, Product, Engineering and Industry leadership teams to problem-solve and resolve key customer issues that are stalled
• Deepen customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners
• Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with leadership team to escalate key issues that are stalled.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Extensive work experience preferably in management consulting, Sales, GTM strategy & ops or tech strategy & ops
• Preferred candidates will have a combination of strategy, business operations and sales experience
• Exceptional learning agility and influencing skills. Must thrive in a dynamic environment
• Demonstrated success understanding and fulfilling complex internal or external customer needs; problem-solver mindset
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, excellent verbal and written communication
• Ability and willingness to travel up to 50% of time

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.