Global Partner – Operational Efficiency Analyst Intern

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Internship Program Overview  

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the world across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to online learnings and dedicated Summer Coach to further grow their careers with us  

If you want to make work, work better, we want you. To learn more, check out our Early Career Page!  

What you will do  

The world of work is one of the most pressing issues that business leaders have on their mind and as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions. This role will be part of the Global Partners and Channels (GPC) team that is at the forefront of driving ServiceNow’s growth to $15B and beyond with and through partners. 

You will be part of the Global Partner team within GPC where you will be supporting the global partner leaders in their pursuit to take the partnership to the next level. Your role will involve: 

• Carry out detailed process analysis to create as-is and define to-be state to help improve productivity and efficiency of the team. 

• Work with cross-functional teams to define standard operating plans/procedures to drive consistency to help the team scale as we exponentially grow our partner ecosystem. 

• Implement operational efficiency changes by working with the team and leverage real time feedback to make updates and modifications to processes for improved adoption and success. 

• Apply key process optimization principles such as but not limited to six sigma, sales and operations planning, Theory of Constraints to help identify bottlenecks in the system and define rationale solutions to drive impactful business outcomes. 

Who you are (qualification examples below) 

• Currently enrolled at an accredited university pursuing a bachelor's degree in Business, Marketing, finance, or a similar field and on track to graduate between April 2027 - June 2027  

• Excellent listening, verbal, and written skills.  

• Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.  

• An ambitious, creative, goal-oriented, and customer-focused mindset.  

• Ability to think big and deliver projects from conception through completion.  

• Highly organized and efficient.  

• Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment.  

• A basic understanding of Cloud computing and SaaS offerings is a plus.  

• Previous internship experience is a plus.  

About ServiceNow   

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.   

We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over ~6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies. ®  

Learn more on Life at Now Blog Blog and hear from our employees about their experiences working at ServiceNow.    

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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