Partner Registration Specialist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Responsibilities:

· Be the Partner Operations business partner to ACE team

· Ability to analyze Partner Registration in order to make approve or reject decision

o Managing PRM & CRM tool - general Account information

o Managing Partner registrations and Opportunity Creation CRM tool

· Communicate appropriate policy and best practices to ensure understanding of internal policies and guidelines

· Completes Partner Registrations review by analyzing and auditing documents, researching and resolving processing problems

· Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents

· Be a subject matter expert to identify data and process gaps and work with extended teams (IT, Change Management, Enablement etc) to drive evolution with near-term and long-term solutions

· Collaborate cross-functionally with internal teams to drive/influence business and operational objectives

· Other ad hoc responsibilities as required in support of the organization needs

· Provides information by collecting, analyzing, and summarizing information; responding to requests Resolves inquiries by investigating issues and composing responses

· Maintains quality service by monitoring standards, advising supervisor of potential problems

Requirements:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

2+ years in a Partner Operations or Sales Operations role or related experience in a software sales organization

Hands on experience on MS Excel/Office. Ability to learn systems quickly with little or no guidance

Experience in working with CRM / PRM / Analytics applications and tools

Organized, with exceptional attention to detail and the ability to work in a fast-paced environment

Excellent communication skills (written and verbal) with ability to navigate through all levels of management

Results driven mentality

Team player with positive attitude

Experience and understanding of channel partnerships and partner programs is a plus

Experience at a SaaS company is a plus

Rotational Shift

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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