Sr Data Informatics Analyst - Cloud Analytics

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Do you want to effect change? Do you want to be on the bridge providing insights to help shape the course of action we take? The ideal candidate will have experience leveraging data mining technologies (SQL, Python, etc.) and developing effective dashboards which provide a clear and transparent data driven story to multiple levels of the organization. The work will require strong partnerships across multiple departments developing operational metrics and providing insights which will help guide our Cloud and Infrastructure strategy. 

The ideal candidate should have a background in analytics and statistics, experience solving data problems with creativity and simplicity as well as the ability to build intra-departmental relationships. 

In this role you will be member of a team which supporting analytics for global infrastructure and cloud operations where you will help drive Cloud and Infrastructure strategy leveraging AI, Machine Learning and other advanced Analytics to inform our go-forward enterprise strategies. 

Objectives and Responsibilities 

• Deliver effective Cloud Analytics and reporting across the Cloud business, leveraging Analytics and tools. Ensure metrics are focused on driving the achievement of goals and productivity for the Cloud business. 
• Create, track, and report on financial metrics and OKRs for all aspects of Cloud operations 
• Establishes key performance indicators, SLA's, metrics and measurements demonstrating focused on total cost of ownership 
• Execute analytics projects to extract, manage, and analyze data from multiple applications, ensuring that deadlines are met. 
• Enforce and follow all company policies and procedures to ensure data integrity 
• Identify business opportunities and ensure customer satisfaction. 
• Define critical KPIs and build core operational dashboards to help teams drive operational rigor and manage performance 
• Identify and implements critical metrics vital to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory 
• Implement organizational level dashboards including forecasting, planning, deployment, incident and problem management, and change management analytics across Cloud/Infrastructure & Operations 
• Generate insights and storylines through translation of metrics and a deep understanding of our internal processes, customers, and products 
• Solve and present complex problems in an understandable way to stakeholders, business leaders, and executives 
• Remain engaged and involved with industry best practices and policies. 

To be successful in this role you have:

• Bachelor's in Computer Science, Data Science, Management Information Systems, Finance, Statistics, Analytics or any other related field. An equivalent of the same in working experience is also acceptable for the position. 
• 4+ years of working experience as an analyst with 1+ of those years in designing and development data visualization and executive level dashboards. 
• Must have expert level understanding of financial dashboard design and data visualization best practices 
• An understanding of cloud architecture, underlying markets and key market drivers, and global megatrends and the value of data & analytics in acting on external disruption and market trends. 
• Must be able to work in fast paced environment and be able to adopt to changing requirements. 
• Knowledge of SQL, Python and R 
• Knowledge of Tableau, Tableau Prep, Power BI and other BI analytics tools. 
• Communication skills 
• Strong analytical skills 
• Interpersonal skills 

Nice to have: 

• Knowledge of ServiceNow Platform desired 
• Knowledge of Performance Analytics desired. 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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