Staff Software Engineer - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are looking for a Staff Software Engineer with a proven track record of collaborating across various teams to deliver technical solutions for our Data Center Operations team. In this role, you will be working with key members of our DCO team with a focus on digitalizing data center operations. 

The ideal candidate for this position is a software engineer with a strong background in web development, messaging protocols, and knowledgeable about data centers. The candidate must have a passion for building, automating, and deploying scalable solutions. 

The candidate must be self-motivated, proactive, and interested in participating in the ideation phases of the project, as well as the development phases. 

What you'll do 

• Develop and implement dashboards, scripts, and workflows based on business requirements 
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users 
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs 
•  Working in a Scrum-based Agile development process that is heavy on coding and upholds best practices

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 6+ years of experience with Java or a similar OO language 
• Experience with node.js and REST APIs 
• Passion for JavaScript and the Web as a platform, reusability, and componentization 
• Positive “can do” attitude and self-motivated with the ability to multitask 
• Experience with data centers, distributed systems and platforms. 
• Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc. 
• Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies. To succeed you will need to investigate and discover on your own. 
• Ability to understand abstract requirements and translate them into implementations 
• Interest in data analysis and utilization, including standardising metrics, making dashboards, and workflows 
• Proven ability to work in a team and collaborative mindset 
• Ability to work with a diverse group of stakeholders to deliver solutions in a timely manner 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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