Licensing Specialist

G'day!

We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back. 

Why is ServiceRocket the place for you 🧡

- A 20+ year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- We have been certified as a best place to work for our US, Chile and Malaysian offices.

- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. 

Visit our website to learn more and become a part of our Rocketeer Nation.

What you’ll be doing 💪

-You will work with other members of the Sales and Marketing teams to provide quotes, drive sales, and delight our customers.

-Manage renewals and quoting queues in Salesforce.

-Create quotations for Partner Licenses and some ServiceRocket licenses and send them to clients.

-Review opportunities for license quotes required.

-Follow-up quotations to close and escalate to Sales Development Representative, Account -Manager, or Account Executive where required.

-Maintain CRM database and validate data integrity.

-Answering and supporting inbound sales, customer and technical support, and finance-related inquiries via our ticketing systems from prospects and existing customers within service level agreement standards. Escalate to Sales Development Representative, Account Manager or Account Executive where required.

-Proactively stay on top of ServiceRocket products, services and market knowledge via websites, conferences, marketing information and various other resources.

-Attain and Maintain Atlassian Sales Specialist Accreditation.

-Assist with e-commerce sales.

What you’ll bring to the table 🧑‍💻

-Minimum of 1 year of customer service experience, ideally in a technology company. This would ideally be within a call center or customer service/support center with a proven track record of progressive selling opportunities.

-A positive attitude and desire to grow in the role.

Essential Skills & Knowledge

-Deeply customer-centric, with strong customer engagement skills.

-Excellent administrative skills, with great attention to detail.

-Excellent verbal and written English communication skills.

-Strong process focus with the ability to suggest and execute process improvements.

-Proven ability to work in a semi-autonomous, independent, and fast-paced environment with minor supervision.

-Proven ability to effectively multi-task, managing to SLAs whilst ensuring strong attention to detail and quality.

-A team player with a can-do attitude who can deliver results in a fast-growing and changing environment.

-Self-motivated, disciplined, and proactive.

Bonus Skills:

-Previous experience in a fast-growing software company.

-Experience with CRM, preferably Salesforce.

Perks ✨🍇🚀

-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.

-Stock options: you have the opportunity to participate in the ownership of the company.

-Health insurance: we support you and your family–your well-being matters.

-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. 

-Career pathways program: you can grow horizontally, vertically, or any way you want.

-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.

-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Our Selection Process 🔎

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. 

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.