Senior Provider Operations Associate

About Seven Starling

Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. Seven Starling's holistic clinical model combines specialized therapy, peer support, and medication management to effectively treat common perinatal mood disorders like postpartum depression and anxiety, with 94% of patients seeing a clinically significant improvement in their symptoms after completing the program. Seven Starling partners with OBGYN clinics across the country and leading health plans including UnitedHealthCare, Cigna, Blue Cross Blue Shield, and Aetna to make care easily accessible and affordable.

We are seeking a Senior Provider Operations Associate, to be a critical driver of our provider experience strategy, playing a pivotal role in optimizing provider onboarding, retention, and overall engagement. This strategic position will require deep collaboration across clinical, product, people, operations, and support teams to continuously enhance our provider network.

• Own and lead the end-to-end provider onboarding strategy, developing comprehensive processes and content to drive successful provider administration of care
• Develop and implement a holistic provider experience strategy that focuses on retention and satisfaction
• Conduct in-depth analysis of provider churn, identifying root causes and designing targeted interventions to improve provider retention
• Partner closely with Provider Support teams to:

• Collaborate with Clinical Teams to:

• Work strategically with Product Teams to:

• Develop and maintain comprehensive provider performance dashboards and reporting mechanisms
• Create and manage provider strategies to personalize engagement approaches
• Lead cross-functional projects aimed at optimizing provider lifecycle management
• Represent provider experience insights in cross-departmental meetings

• 4-6 years of experience in healthcare operations, provider relations, or customer success
• Demonstrated track record of developing and implementing strategic initiatives
• Experience in healthcare technology platforms preferred
• Advanced interpersonal and communication skills with ability to engage at all organizational levels
• Expert-level proficiency in data analysis and visualization tools
• Advanced project management capabilities
• Strategic thinking and problem-solving skills
• Deep understanding of healthcare operations and specifically the mental healthcare provider persona
• Proficient in advanced office and collaboration tools (Google Workspace, Slack, etc.)
• Strong change management and organizational development capabilities
• Advanced CRM and provider management system expertise
• Proficiency in data analysis and statistical modeling
• Experience with healthcare-specific software platforms

• Previous experience in telehealth or digital health platforms
• Experience with provider network management

Please do not call our public clinical admissions line in regard to this or any other job posting.

Seven Starling is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive and inclusive environment for all employees.