Sales Operations Manager

POSITION SUMMARY

The Sales Operations Manager is responsible for supporting the revenue and client satisfaction objectives of the sales team. This position is also responsible for developing and implementing strategic sales strategies into the day-to-day activities of a sales team, driving quality and sales performance in a targeted and dynamic environment.

REPORTING LINE

Directly reports to: VP Sales

JOB FUNCTIONS

• Developing and Implementing Sales Processes: Creating and refining sales processes to ensure they are efficient and effective. Creating and managing automation tools to streamline the sales process. Drive process management initiatives.
•  Data Analysis and Forecasting: Analyzing sales data to create sales forecasts and identify trends. Conducting gap analysis, identifying key opportunities to support account/territory plan design and coverage planning.
• Collaborating with Other Departments: Working with departments like Sales, Marketing, Finance, and Operations to align sales strategies with business goals.
• Managing Sales Technology: Implementing and managing CRM tools and other sales technologies to maximize efficiency and customer relationships.
• Performance Management: Monitoring and improving sales performance through data-driven recommendations. 
• Customer Segmentation/Market Definition: Work with internal stakeholders to define a strategic roadmap, evaluate and implement new solutions, integrate to existing technologies, and help enable the NAM sales organization to stay one step ahead. 
• Manage sales communication, optimization and administration including implementation of strategy, budgets, vendors, content development, social media, public relations, marketing initiatives, lead generation, advertising, calendar, events, etc.
• Manage and coordinates Sales Training
• In collaboration with Marketing prepare bid/deal/RFP/proposal responses.

LEADERSHIP/SUPERVISORY RESPONSIBILITIES

• Provides guidance and/or leadership to others, including indirect reports, peers, or managers No
• Please provide examples of supervisory responsibilities
• Has hiring and terminating responsibilities No
• Supervises others No
• Number of employees directly reporting

JOB COMPLEXITY

• Provide input to the development and delivery of sales reports and dashboards, offering insights and recommendations based on data analysis to support decision-making.
• Create and maintain dashboards and reports to track key revenue metrics.

IMPACT OF DECISIONS

• Achieving revenue targets, margin, growth for sales team.
• Brand reputation and client relations.

ANALYTICAL THINKING/PROBLEM SOLVING

• data-driven decision making

EDUCATION AND EXPERIENCE

• post-secondary degree in a relevant field Required
• over five years of related sales/business development experience Required

KNOWLEDGE / SKILLS / ABILITIES

Language Skills

• Mathmatical Skills
• Reasoning Skills/Abilties
• Computer Skills

ADDITIONAL KSAS

• Ability to manage and coordinate multiple projects in a fast
• paced, highly professional environment.

PHYSICAL DEMANDS OF THE JOB

• Stand
• Move or traverse
• Use hands
• Reach with hands and arms
• Climb or balance
• Stoop, kneel, crouch or crawl
• Talk/hear 
• Taste/Smell
• Lift/carry/push/pull
• Keyboarding
• Ability to focus on task
• Visual strain
• Tasks requiring limited muscle effort, for example lifting up to 5 kgs
• Tasks requiring light physical effort, for example lifting 5 kgs to 10 kgs
• Tasks requiring medium physical effort, for example lifting 10 kgs to 20 kgs
• Tasks requiring heavy physical effort, for example lifting > 20 kgs

ENVIRONMENTAL AND WORK CONDITIONS

• Wet or humid (non-weather) conditions
• Work near moving mechanical part or moving vehicles
• Work in high, precarious places
• Fumes or ariborne particles
• Possible exposure to infections, hormones, or bacteria
• Dust, grease, or oil
•  Toxic or caustic chemicals
• Outdoor weather conditions
• Extreme cold (non-weather)
• Extreme heat (non-weather)
• Risk of electrical shock
• Work with explosives
• Risk of radiation
• Vibration
• Bio-Hazard

VISION REQUIREMENT

• No Special Vision Requirement
• Close Vision (clear vision at 20 inches/50 centimeters or less)
• Distance Vision (clear vision at 20 feet/6 meters or more)
• Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given post) 
• Depth Perception (three-dimensional vision, ability to judge distance and three-dimensional relationship)  Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
• Ability to see color

AUDITORY REQUIREMENTS

No special auditory requirements

HEALTH, SAFETY, AND ENVIRONMENT

Fit for Duty Medical Surveillance Requirement – employee must complete a general physical and questionnaire related to physical efforts of job Accountable for the Health, Safety and Environment performance of self and colleagues and adherence to all regulations as per the Company Health and Safety Manual and the immediate reporting of any health, safety or environmental incidents, accidents, concerns or hazards to the Manager / Supervisor and H&S representative for action. Demonstrates good and safe work habits and enforces a clean working environment. Adheres to all safety management system (OIMS) and quality management system (QMS) training, policies and procedures, including manuals, test procedures, work instructions and the monitoring and/or verification of equipment and processes relating to testing activities. Knowledge of good laboratory practices, ex. Health & Safety, working with acids and other harmful reagents. (only include this line if it is required for the position)

All your information will be kept confidential according to EEO guidelines.