Title: DV Hotline Specialist (On-Call)
Department: Artemis House
Reports to: Crisis Hotline Program Manager
Pay Range: $20.00-$22.00 per hour
Location: Remote
FLSA Status: Exempt
About Us:
Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)
About the Role:
The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for Fairfax County, through Shelter House. The Hotline Specialist will answer the crisis line and assess callers for shelter entry eligibility in addition to providing resources, information and safety planning, regardless of shelter entry. The Hotline Specialist must listen empathetically and with an ear tuned to assessing imminent danger of lethality due to domestic violence. The Hotline Specialist will provide trauma informed crisis intervention, advocacy, support and safety planning and work in collaboration with community resources and referrals. In addition, the Hotline Specialist will coordinate with shelter staff and management to ensure a smooth transition for callers from the community to the shelter.
All Part-Time Hotline Specialist will receive an hourly pay of $20.00-$22.00 an hour. Part-Time staff are required to cover at least 2 shifts a weekend, which will include weekend days, evenings, and overnights including holiday coverage.
All On-Call Hotline Specialist will receive an hourly pay of $20.00-$22.00 an hour. On call staff are required to cover at least 4-6 shifts a month, which will usually include Days, evenings, weekends, overnight and holiday coverage.
How you will contribute:
Required:
Preferred:
Physical Requirements:
Benefits
We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.
Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org.
ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990
Equal Opportunity Employer
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Community Focus: Shelter House is committed to the community in which we do business. We are dedicated to the Blueprint for Success in preventing and ending homelessness in Fairfax County. Through our work with the State, County, large businesses,...
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