Hypothermia Coordinator (FT/Weekdays - 12am to 8am)

Title: Hypothermia Coordinator (FT/Weekdays, 12am-8am)

Level: Coordinator

Department: Loudoun Homeless Services Center (LHSC) 

Reports to: Hypothermia Program Manager

Pay Range: $20.00 per hour

Location: Loudoun, VA

FLSA Status: Non-Exempt; Temporary; Seasonal – Onsite –  

# of Openings: 2 Full Time Vacancy

About Us

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role

Hypothermia Coordinators are responsible for supporting the operation of the temporary Hypothermia program between November 15 and March 31. The Hypothermia Coordinator will set up the Hypothermia program space, pick up and drop off program participants utilizing a large Shelter House owned vehicle, conduct program participant orientations, distribute meals, schedule shower use, and ensure participants’ needs are met. Hypothermia Coordinators will provide participants with information on resources such as the Drop-In Day Program and Emergency Shelter, and are responsible for recording and reporting information on the participants utilizing the hypothermia program.

Duties and Responsibilities:

Ensure the smooth running of the hypothermia program and a safe and welcoming environment for participants by: 

• Monitoring and maintaining participant safety and count throughout the entire shift. 
• Documenting the completion of the regular walkthrough of the site to ensure safety of the building and participants. 
• Organizing and passing out cots and bedding once the floors have been swept and mopped. 
• Cleaning and organizing supply, cot, and bedding in the storage area. 
• Keeping the hypothermia area clean at all times. 
• Notifying the supervisor of any critical incidents and completing a Critical Incident Report before the end of shift for supervisor review and submission. 
• Providing support, problem resolution, and emergency crisis intervention and stabilization services for shelter guests. 
• Performing frequent physical activities, including unloading, and stocking donations, distributing supplies, laundry, organizing, and completing grounds checks and facility checks. 
• Preparing coffee and setting out continental breakfast in the morning. 
• Maintaining the dignity and confidentiality of all participants during service delivery and treating each participant with dignity and respect. 
• Completing intakes with new participants - explaining the program, schedule, expectations/community guidelines, completing paperwork, and ensuring participants understand the expectation of safety in the shelter. 
• Providing an orientation and tour to new participants and answering questions for participants about the facility and available resources and services. 
• Ensuring participant’s basic needs are met by distributing toiletries, laundry supplies, and other items to participants as needed and/or requested. 
• Respectfully and firmly reminding participants of the agreed-on safety guidelines as issues arise and deescalate crisis situations if necessary 
• Encouraging participants to engage with case management services through accessing the shelter and Drop In Day Program. 
• Reviewing and updating the daily hypothermia shelter log by documenting all interactions with participants and any other significant events in the shelter; completing other required logs and reviewing emails and incident reports. 
• Completing efficient and informative shift exchange with incoming/ outgoing staff and report on the day’s activities in order to maintain consistency throughout the day 

Under the supervision of the LHSC Director:   

• Maintain current knowledge of Shelter House, hypothermia, and LHSC emergency procedures   
• Ensure the facility is routinely cleaned and equipment functions properly for necessary operations  
• Maintain current knowledge of emergency procedures and coordinating monthly fire drills  
• Monitor the cleanliness of the building and support the HC in ensuring that the shelter is prepared for opening and closing. Track all inventory and order supplies as needed in accordance with and in consideration of the program budget 
• Collaborate with the Data Quality Specialist to ensure accurate and timely data entry for the Hypothermia program and provide necessary data for program reports  

Provide direct services to program participants during regularly scheduled shift(s)  

• Ensure basic needs items and services are provided with dignity and respect to program participants.  
• Work closely with Assistant Director of Programs to support direct service staff and maintain ongoing communication  
• Collaborate with Assistant Director of Programs and LHSC Director to address participant disputes and complaints related to their stay in shelter.   
• Safely utilize Shelter House owned vehicles to drive participants to various locations.  
• Notify the Management Team of any critical incidents and complete a Critical Incident Report before the end of shift for management review and submission 

Monitor the completion of HC timely completion of observation and critical incident report are completed by the end of the shift and emailed to all parties linked with the participant(s)  

• Collaborate, coordination, and management of our volunteers while on site, ensuring that the HC works effectively and professionally with them. 
• Proficiently operate a personal computer, fax, printer, copier, and Microsoft Office products (email, calendar, drive, etc.) 
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment 
• Perform other duties deemed necessary to support the program and agency  

Required:

• High school diploma or GED or commensurate experience 
• 1+ year of customer service experience 
• Flexibility and a passion for serving our neighbors experiencing homelessness 
• Valid Driver’s License and clean driving record 
• Flexibility to work outside of normal business hours when needed 
• Ability to proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.). 
• Must be able to attend trainings prior to the opening of the program in October and November 

Preferred:

• 1+ year of experience in a homeless shelter, psychiatric, or human services setting 

Physical Requirements: 

• Annual TB Test is required 

• Ability to sit or stand for long periods 

• Ability to lift items weighing 10-20 pounds 

Benefits 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. 

Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org.  

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Any person in need of an accommodation should contact Human Resources directly for assistance.

Equal Opportunity Employer.