Sales Engineer

Shiji Group is a major software supplier in the hospitality and retail industries. Developing worldwide leading products and technologies, aimed at the international market and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 70+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests.  

As a Sales Engineer, you will play a crucial role in the sales process, acting as the technical bridge between potential customers and the ReviewPro platform. You will work closely with the sales team to understand client needs, deliver compelling product demonstrations, and ensure that our solutions align with the customer’s business objectives. Your expertise will be instrumental in showcasing the value of ReviewPro’s solutions to hoteliers worldwide (Hotel Reputation, Guest Surveys, Case Management and Guest Communications).
 

Key Responsibilities

Pre-Sales Support & Solution Consulting

• Act as the technical expert in client engagements, supporting the sales team in positioning ReviewPro’s products effectively.
• Participate discovery calls to understand client requirements and align them with ReviewPro’s solutions.
• Deliver engaging and tailored product demonstrations showcasing the value of AI-driven review response, reputation management, guest surveys, and messaging.
• Address technical questions and concerns from prospects and customers.
• Support RFP/RFI responses by providing technical and functional expertise.

Product & Industry Expertise

• Stay up to date with ReviewPro’s product developments, and industry trends in guest experience technology.
• Develop deep knowledge of competitor solutions and articulate ReviewPro’s unique value proposition against them.
• Translate complex technical features into business benefits that resonate with hospitality clients.

Technical Advisory

• Collaborate with internal product and development teams to relay customer feedback and potential feature enhancements.

Must-Have:

• Experience in the Hospitality or SaaS Industry – Strong understanding of hotel operations, guest feedback management, and hospitality technology.
• Technical Acumen – Ability to explain APIs, integrations, and product functionalities to non-technical stakeholders.
• Excellent Communication Skills – Ability to present complex concepts in a simple and engaging way.
• Presentation & Demonstration Skills – Comfortable delivering product demos to audiences of different levels, from hotel managers to corporate decision-makers.
• Problem-Solving Mindset – Ability to analyze customer challenges and propose practical solutions with ReviewPro’s technology.
• Fluent English

Preferred:

• Familiarity with AI-driven guest feedback & automation technologies.
• Understanding of PMS, CRM, and other hotel tech systems.
• Previous experience in working with RFPs and technical documentation.
• Proficiency in multiple languages (a plus for global markets).

• Free coffee, tea, fresh fruit at the office 
• Flexible working hours & hybrid model of work 
• Brand new offices located in the center of Barcelona 
• International team and fantastic work environment 
• Team building activities and charity donation programs 
• Discounts on Private health insurance, ticket restaurant, transport, etc. 
• Compressed hours on Fridays during the summer