Key Account Manager - job 1 of 2

Our Journey

ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.

Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.

• Identify, evaluate, and onboard key merchant partners to align with the company’s strategic objectives.
• Analyze internal and external market trends to uncover opportunities for business growth.
• Build and maintain strong, long-term relationships with merchant partners.
• Work closely with cross-functional teams to achieve commercial goals.
• Develop and present exposure packages to partners to maximize their business potential.
• Oversee and manage end-to-end merchant operations, ensuring seamless execution.
• Stay informed about e-commerce consumer trends and strategize campaigns to drive business growth.
• Ideate, plan, and execute partner campaigns to enhance engagement and revenue.
• Demonstrate a proactive and results-driven mindset to achieve business success metrics within set timelines.

• 3-5 years of experience in Account Management, Business Development, or Partnerships.
• Experience in eCommerce is a plus.
• Strong stakeholder management skills to drive impactful results.
• Deep understanding of Malaysia’s eCommerce landscape and consumer behavior.
• Excellent communication and negotiation skills, with confidence in engaging mid-to-senior-level stakeholders.
• Proactively seek new opportunities to expand and enhance merchant relationships.
• Ability to think creatively and strategically in merchant acquisition and management.
• Strong analytical skills with the ability to interpret data and extract actionable insights.
• Highly self-motivated, goal-oriented, and driven to excel.
• A problem-solver with a passion for delivering innovative solutions.
• Proficiency in Excel and data analytics is essential.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

Flow Day Thursday (1-day a week, optional to work from home or office)

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!