Player Support Executive (Japanese)

• Provide customer support and technical issue resolution (within inbound / desk-bound environment) via email, chat, social media and other online platforms.

• Handle multiple concurrent chat and email, outbound calls interactions while addressing frequent emails, social media interactions and other online platforms.

• Identify, troubleshoot and advise on technical issues in the customer’s computer, mobile app and / or video game console.

• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Escalate real-time issues to client/supervisor.

• Translate documents in Japanese to English and vice versa. • Perform report and minutes writing in Japanese and/or English.

AWS, monthly birthday celebration, medicial expenses