Sr. Modern Workplace Technician - Florence, KY

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary: 

$29.50 - $36.10/hourly

Summary:

The Senior Modern Workplace Technician in Modern Workplace Services (MWS) is a cross-functional team member enabling IT services across the organization. As an enthusiast with a strong, agile, and open mindset, you will work with the team to deliver the best answers to our business user needs and take the in-country lead responsibility for IT support of applications, desktop PC / laptop device management, and connected services. You will use your deep technical skills to establish an optimal workplace environment. You will engage with the team to develop and administer a modern workplace environment and support different services/products based on Microsoft Cloud solutions and endpoint management tools.

Essential Functions:

• Actively participate in establishing a state-of-the-art workplace environment and offer future-oriented collaboration, considering digital work, user comfort, mobility, and security.
• Identify technologies, hardware and software products, methods, and techniques and evaluate their relevance and potential value for internal digital work in the company.
• Keep up with best practices and the latest market developments in your field.
• Coordinate the design, piloting, and introduction of new technologies and collaborations in the modern workplace environment. You independently administer the client management infrastructure and ensure ongoing client operation.
• Responsible for efficiently implementing the Modern Workspace Portfolio services in the managed services field.
• Proactively drive forward the development and growth of the modern Workplace Practice and collaborate further to expand the existing service portfolio in a targeted approach.
• Define and deliver workplace services that create value for our business users. You establish relationships and closely cooperate with all departments (e.g., HR, Finance, Sales, AP etc.)
• Possesses advanced troubleshooting and configuration skills with experience developing and deploying solutions to new problems.

Education:

• Bachelor’s Degree in Computer Science or a related field or equivalent experience
• Information Technology Infrastructure Library (ITIL) training and certification are a plus
• Technical certifications in the following areas are a plus: Microsoft O365, Exchange, SharePoint, Power Automate, Intune, D365 CE, D365 ERP, etc.

Experience:

• Minimum of 6 years of experience in the information technology role, with experience as a level two client/modern workspace technician within a client service support environment
• Experience with acquiring, commissioning, managing, and decommissioning various client hardware and software technologies
• Experience with Microsoft Office 365 tool sets
• Experience using ticketing systems within ITSM/ITIL framework - knowledge, incident, change, service request, asset management, etc.
• Experience in a global multi-site manufacturing company is a plus
• Experience creating training material and training associates a plus
• Experience with Microsoft Copilot or AI integration tools is a plus

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Customer Focus
• Detailed Oriented
• Problem Solving
• Sense of Urgency
• Energy
• Excellence

All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.