Service Technician

Norfolk Air Heating, Cooling, Plumbing and Electrical is a one-stop shop for Norfolk, Virginia Beach and Chesapeake homeowners and businesses in need of HVAC, plumbing, and electrical installation and repair. We are available 24/7, every day of the year, to perform residential plumbing and HVAC maintenance and installation, as well as electrical upgrades and rewiring for the best in home comfort.

Pay: $20 - $40/hr based on level of experience plus commissions and bonuses + Sign On Bonus up to $3,000

Imagine working in an environment where your growth is a priority. At Norfolk Air, we don't just offer jobs; we offer a pathway to success, fulfillment, and extraordinary opportunities. We place and emphasis on providing exceptional training and development programs, ensuring you have the tools and knowledge to excel. Your dedication and hard work are not just noticed, but celebrated and rewarded, giving you the recognition you deserve. At Norfolk Air, we nurture your skills and provide the support you need to reach your full potential.

Apply today!

Industry-Leading Compensation: We believe in rewarding excellence. Our technicians earn six-figures!

Flexible Scheduling: Enjoy your work-life balance with flexible scheduling options.

Fully Stocked Warehouse & Parts Runners: We ensure you have the tools and support you need to excel, with a fully stocked warehouse and parts runners at your service.

New Clean Fully Stocked Truck: Drive in style with a new, clean, fully stocked truck that’s ready for any job.

Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.

Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day.

401(k) Plan with Company Match: Secure your future with our competitive 401(k) plan, including a generous company match.

Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.

Tool and Boot Allowance: We provide a tool and boot allowance.

Training and Development Opportunities: We’re committed to your professional growth with training at our new corporate training facility!

Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

Join Norfolk Air and be part of a team that values your expertise, supports your growth, and provides a rewarding, fulfilling career.

Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.

Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.

Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.

Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.

Responding to service requests within Norfolk Air's defined time frame. Timely response ensures customer comfort and builds trust.

Completing annual maintenance of heating and air conditioning systems.

Participating as a member of our on-call rotation schedule for emergency service requests.

Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.

Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.

Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.

Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.

Additional Duties as Assigned

Prior heating and/or cooling experience in a residential capacity preferred

Service Titan experience preferred

Experience upselling additional services as well as selling replacement options when applicable.

Ability to prioritize tasks and communicate with customers.

Demonstrated excellent communication conflict resolution and interpersonal skills.

Demonstrated ability to work as an effective team member and pitch in as needed.

Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.

Must be able to work on a ladder.

Must be able to lift 50 pounds.

Job Type: Full-time

Pay: $20.00 - $40.00 per hour

Supplemental Pay:

Bonus opportunities

Commission pay

Overtime pay

Benefits:

401(k)

401(k) 2% match

401(k) matching

Company truck

Dental insurance

Employee assistance program

Employee discount

Fuel card

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Tools provided

Vision insurance

Schedule:

Monday to Friday

Overtime

Weekends as needed

Experience:

Residential HVAC Service: 3+ years (Required)

License/Certification:

EPA Certification (Required)

Work Location: On the road – roughly 30-35 mile radius around Norfolk, VA.

Job Type: Full-time

Pay: $20.00 - $40.00 per hour

Expected hours: 40 per week

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

Weekends as needed

Supplemental Pay:

Bonus opportunities

Commission pay

Signing bonus

Experience:

HVAC: 3 years (Required)

Work Location: In person