Sales Development Representative (ClickSend)

Why do we have this role?

ClickSend, a brand of the Sinch SMB group, is a rapidly growing and fast-moving business with an enviable situation of having a high deal flow of inbound sales opportunities which many of self-convert. However, greater opportunities are available with the sales team to assist with pricing and product queries as part of that conversion. For new website enquiries and customers who have trialled our platform but not moved forward with becoming a paid user.

What do you do in the role?

• The SDR team will cover clients in the AU/US or UK time zones and are responsible for maximising conversion of a high inbound flow of predominantly SMB customers. This position focuses on website engagement and handling our inbound sales inquiries, of which we see 400+ per month across regions.
• The objective of the SDR will be to book a meeting with the client directly or with one of our CSMs.
• SDRs will also be tasked with re-activation of dormant opportunities to maximize the potential of our inbound lead flow.

How success will be measured

• Qualified demos booked
• Web chat satisfaction scores
• Re-engagement metrics
• Manage CRM activity (Salesforce)
• Weekly 1 on 1 with Sales Director

What experience/qualities you need to bring with you

Education: Bachelor’s degree in business, Marketing, or a related field preferred.

Experience: 2+ years of experience in a sales development role, ideally within an enterprise SaaS or technology environment.

Skills:

• Proven sales phone skills, customer success or inside sales experience, ideally gained within a SMS, SaaS or telecommunications environment
• A fluency with numbers and a keen understanding of SDR dashboards
• Adept at identifying and executing on opportunities
• Customer focus and genuine interest in understanding their needs
• Ability to multitask, prioritise and manage time effectively
• Strong communication skills, on video calls or phone calls
• Familiarity with SaaS tools like Salesforce,  Intercom, Slack, etc.

Our Successful SDRs:

• Are well organized and make great use of their time throughout the day
• Bring their personality to the table and don’t rely on scripts
• Are self-starters and are not afraid to make decisions on the spot
• Are humble and unpretentious
• Yet have the drive to succeed and find pride in achieving targets.

Our Values

At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

Bring your authentic self to Sinch

Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers

Our Hiring Process

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties deciding in this process and welcome you to ask any questions you may have at any stage of the process.