Customer Service Agent - job 1 of 3

Are you passionate about delivering exceptional customer service? Join our dynamic team in Boston as a Customer Service Agent and become the face of our company! We're seeking an enthusiastic and detail-oriented individual to provide top-notch support to our valued customers. Hourly rate $21.75

• Greet and assist customers with a friendly and professional demeanor
• Handle customer inquiries, concerns, and complaints efficiently and empathetically
• Process transactions accurately and provide clear explanations of products, services, and policies
• Maintain up-to-date knowledge of company offerings and promotions
• Collaborate with team members to ensure smooth customer service operations
• Identify and escalate complex issues to appropriate departments when necessary
• Maintain accurate customer records and document all interactions in the company's system
• Adapt to changing customer needs and company priorities with flexibility
• Contribute to a positive work environment by maintaining a professional attitude
• Actively listen to customers to understand their needs and provide tailored solutions
• Multitask effectively in a fast-paced environment while maintaining attention to detail

• High school diploma or GED required
• Minimum of 1 year of customer service experience in a fast-paced environment
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities and attention to detail
• Proficiency in basic computer navigation and Microsoft Office applications
• Ability to multitask and prioritize effectively in a dynamic work setting
• Flexible availability to work various shifts, including days and evenings
• Ability to remain calm and professional in high-pressure situations
• Strong teamwork skills and a positive attitude
• Customer-centric mindset with a passion for delivering exceptional service
• Active listening skills to understand and address customer needs effectively
• Basic math skills for processing transactions accurately
• Resilience and adaptability to handle diverse customer interactions
• Enthusiasm for learning and staying updated on company products and services

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!