Business Operations IT Coordinator

About Us

We’re a wellness-centered organization dedicated to enhancing lives through transformative breathing, meditation, and sleep programs on YouTube and through online courses. Our mission is to help people live healthier, sleep better, and breathe with ease. We’re looking for a motivated, detail-oriented Business Operations IT Coordinator to support our day-to-day operations and contribute to our growing community.

Key Responsibilities

Platform Management (CMS)

• Manage and maintain the CMS platform.
• Test and update web pages to ensure accuracy.
• Track daily leads, manage tags, and update data within the CMS.
• Build, create, modify, and automate email campaigns and newsletters.
• Upload course videos and manage course creation.
• Monitor customer cancellations and design retention strategies.

Customer Interaction

• Respond to customer inquiries via email, WhatsApp, and social media.
• Create and post ads on social media platforms.
• Keep records of customer interactions to maintain high satisfaction levels.

Customer Feedback

• Monitor and respond to customer feedback submitted through our feedback form.
• Maintain feedback on our website and follow up for photos to feature on our "Wall of Fame."

Lead Tracking and Follow-Up

• Track leads received through BotPenguin.
• Follow up on customer inquiries across email, social media, YouTube, Chaty, and WhatsApp Business.

Collaboration Management

• Manage collaboration emails to explore partnership opportunities.

Digital Marketing

• Support digital marketing campaigns to expand our reach and audience engagement.