Senior Operations Manager

About Slip Robotics: At Slip Robotics, we are at the forefront of revolutionizing the logistics and freight industries with our cutting-edge autonomous mobile robots. As a Series A startup, our innovative technology has garnered attention and accolades, including recognition for Best New Innovation at Modex 2024. We are dedicated to pioneering advancements that reshape the future of automation and workplace efficiency.

Position Overview: Slip Robotics is seeking a Senior Operations Manager to act as the right-hand partner to the COO, overseeing critical operational functions to ensure the company's successful scaling. This role is pivotal in managing day-to-day field operations, real estate coordination, and customer service excellence. The Senior Operations Manager will also oversee our field leadership team responsible for managing the distributed field technicians.

Key Responsibilities:

1. Field Operations Oversight:
• Lead and manage daily field operations, ensuring efficiency, safety, and high-quality service delivery.
• Develop and implement operational strategies, workflows, and procedures that optimize productivity and minimize downtime.
• Collaborate closely with technicians and regional teams to continuously improve operational standards and performance.
2. Real Estate Coordination:
• Oversee site selection, lease negotiations, facility planning, and asset management aligned with Slip Robotics' growth and operational needs.
• Coordinate with external brokers, legal teams, and internal stakeholders to manage real estate portfolio effectively.
3. Customer Service Management:
• Drive excellence in customer service, ensuring high levels of client satisfaction and retention.
• Collaborate closely with Customer Success to develop and manage customer service policies, procedures, and metrics to consistently improve the customer experience.
• Address escalated customer issues promptly and professionally, ensuring resolution and customer satisfaction.
4. Leadership and Team Development:
• Mentor, coach, and develop operations teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Establish clear performance expectations, regularly reviewing and addressing performance to build a high-performing team.
5. Data-Driven Decision Making:
• Utilize KPIs, dashboards, and real-time data to monitor operational performance and inform strategic decisions.
• Identify trends, opportunities, and potential risks proactively, driving strategic initiatives and corrective actions as necessary.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field. MBA or relevant advanced degree preferred.
• 7+ years of progressive experience in operations management, ideally within a fast-paced, scaling company.
• Proven experience managing distributed teams and operations across multiple locations.
• Real estate and customer service management experience strongly preferred.
• Exceptional analytical and problem-solving skills, with a strong ability to operate autonomously and drive results.
• Excellent leadership, communication, and interpersonal skills, with a clear ability to engage effectively with all organizational levels.

Success Measures:

• Operational efficiency and reliability across field operations.
• Successful expansion and effective management of real estate assets aligned with strategic goals.
• Consistently high customer satisfaction ratings and customer retention rates.

This position is an exciting opportunity to play a significant role in Slip Robotics' growth, serving as a strategic partner in shaping our operational excellence and long-term success.

• Be a part of a passionate and innovative team.
• Work on groundbreaking technology in robotics and automation.
• Opportunity to shape the future of logistics and freight industries.
• Competitive compensation and equity options.
• Comprehensive benefits package.
• Permissive time off.