Sales Operations Manager

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Talented, executive-facing, highly-analytical and strategic in nature; the Sales Operations Manager will be willing to get into the details to work across the business (Product, Marketing, Customer Success, and so on) to help shape the future Sales organization and the Sales Operations function. Based in our Portland headquarters, and reporting to the Director of Sales Operations, this person will stabilize and systematize reporting and workflows and may inform strategy in upsell and new business; administration of territories; and commission calculations through building the right activity and quantitative metrics.

• Sales Data: Assist Director in oversight of the administration of Salesforce.com to ensure that all data captured in Salesforce.com is clean, accurate and relevant, and guide any improvements in infrastructure   
• Manage and maintain reporting on sales and marketing metrics from lead creation through opportunity close to drive management, adjustment, and strategy throughout the sales lifecycle.
• Work with Marketing to improve the quality of campaign activities, strategies, and tactics. 
• Work with Sales to increase forecast accuracy and integrity of pipeline
• Assist in the setup and maintenance of sales territories and provide occasional analysis of territory alignment decisions. Maintain regional organization charts and territory maps
• Support company leadership with regular (weekly, monthly, quarterly) sales reporting, including quota attainment, conversion rates, and win/loss reporting and associated correspondence, meetings, and presentations
• Partner with Finance to manage and enhance the commission process including, but not limited to, preparing monthly commissions reports and may inform or assist with preparing annual commission plans
• Constantly improve and optimize the sales process to create a scalable and efficient process that will support rapid growth
• Provide analysis and recommendations for sales strategy, budgets, pricing, and compensation plans for sales teams
• Partner with Finance for sales order and pricing approvals processes
• Interact with related departments to obtain answers to sales related questions and issues pertaining to quotas, commissions, contracts and metrics
• Other duties as assigned. 

• BA/BS or equivalent
• Minimum of 3 years Sales/Sales Operations and/or Business Analysis experience
• Previous experience in a high-growth software company
• Salesforce Administrator certification/s are a big plus, minimum requirement is knowledge of Salesforce including creating reports, dashboards and exporting data for analysis
• Analytical skills and advanced proficiency with analytical and presentation tools, e.g. MS Excel, MS PowerPoint
• Ability to think strategically, practically and analytically

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.