Account Manager

Smartworld LLC is seeking a motivated and experienced Account Manager to join our dynamic team. As an Account Manager, you will play a crucial role in maintaining and expanding our relationships with existing clients while also identifying new business opportunities. Your primary focus will be ensuring that our clients receive exceptional service and support to achieve their business objectives. This fast-paced role requires strong communication skills, strategic thinking, and the ability to build strong relationships with clients across various industries. You will work closely with our sales, marketing, and product teams to deliver tailored solutions that meet our clients' needs. Your proactive approach will be essential in understanding client requirements, addressing concerns, and providing ongoing guidance throughout the client journey. At Smartworld LLC, we prioritize innovation and customer satisfaction, making this position pivotal to our company's success. If you are passionate about client management and looking to contribute to a growing organization that values teamwork and creativity, we encourage you to apply and be a part of our journey towards excellence.

Responsibilities

• Develop and maintain strong relationships with assigned accounts to ensure high levels of customer satisfaction.
• Identify opportunities for upselling and cross-selling additional products and services to existing clients.
• Serve as the main point of contact for client inquiries and resolve any issues in a timely manner.
• Develop account plans to strategically approach and manage growth for each client.
• Analyze account performance analytics and provide insights to clients based on their needs and history.
• Collaborate with internal teams to align services and product offerings with client objectives and feedback.
• Prepare and present reports on account status and performance metrics to stakeholders.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience as an Account Manager or in a similar role in sales or customer service.
• Strong understanding of customer relationship management (CRM) practices and tools.
• Exceptional communication and interpersonal skills with the ability to build rapport quickly.
• Demonstrated ability to manage multiple accounts while maintaining attention to detail.
• Strong analytical skills for interpreting data and making strategic recommendations.
• Ability to work collaboratively in a team environment and contribute to a positive workplace culture.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development