IT Specialist

Smoker & Company is a successful, busy CPA firm with multiple offices in Lancaster and Berks County. Smoker & Company and its Family of Companies provide business services spanning various client needs such as bookkeeping, payroll, legal services, consulting, wealth management, and property management. Our mission is to meet the total accounting, tax, and business development needs of our clients in order to enhance the value of the businesses and individuals we are privileged to serve.

We are currently seeking a detail-oriented IT Specialist to join our team. The ideal candidate will have experience with IT performance management, network administration, and system security. The IT Specialist responsibilities include partnering with our Managed Service Provider by monitoring network infrastructure, resolving system issues, and clearing all service tickets that require on-site support within the allocated SLA.

The IT Specialist will work closely with the executive leadership team on all IT Operations ensuring our systems are secure, available, and reliable. If you’re also familiar with data protection regulations and can juggle multiple projects, we’d like to meet you.

Responsibilities: 

• Maintain and optimize local company networks and servers (including our branched-out companies) by being the point person with our Managed Service Provider.
• Maintain custody records of all company provided IT hardware.
• Be responsible for devices both on and off premise.
• Oversee data backup and system security operations (e.g., user authorization, firewalls)
• Manage installations, repairs and upgrades of desktop, Wi-Fi, printer, cell phone, and Internet Connectivity.
• Ensure data is handled, and transfer QB Files from Clients to team members.
• Provide support and guidance to stakeholders via a help desk.
• Manage contracts with vendors and software licenses (e.g., development platforms, telecommunication companies, password managers).
• Maintain application updates like: UltraTax, Adobe, Fixed assets, Planner CS, Advance Flow, Quick Books, Practice and Go File Room (GFR).

Qualifications: 

• BS/BA in Computer Science, IT, or relevant field
• Proven experience as an IT Operations Manager
• Experience with system installation, configuration, and analysis
• Thorough knowledge of networks and cloud computing
• Knowledge of data protection operations and protocols (e.g., GDPR)
• Project Management and organizational skills
• Ability to manage multiple projects.
• Outstanding communication skills
• Problem-solving aptitude

• Medical, Dental & Vision Insurance
• 401k Match
• Team Building Events

Candidates are required to successfully pass a pre-employment background check. Smoker & Company LLC is a business unit of the Smoker & Company family and is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.