Operations Specialist

The Operations Specialist is responsible for providing product support and assisting with product transactions on mortgage closing documents to ensure a smooth experience for all Snapdocs users. A top notch Operations Specialist can work at a fast pace, is self motivated and is passionate about providing positive experiences for our customers.

• Performs tasks in the document processing queue including: Classifications, Annotations, QC, eNotes, RON, and Post-Close QC 
• Raise questions, and resolve common issues that occur during the duration of transactions and escalates when necessary
• Engage in 1:1s with their Supervisor bi-weekly
• Engage in team meetings weekly
• Assists with special projects as needed

Behaviors/Attributes for ADA and employee relations purposes: 

• Maintains regular and punctual attendance
• Works overtime as assigned
• Works cooperatively with others
• Works in a remote (quiet environment)
• Has a functioning high-speed internet connection
• Complies with all company policies and procedures
• Shows up to meetings on time, ready to listen & participate
• Manages a calendar/schedule and raises concerns to managers if there is a conflict

Minimum Qualifications:

• High school diploma required
• Typically requires a minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications

Knowledge/Skills/Competencies:

• Detail oriented
• Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
• Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
• Results oriented and self-motivated to consistently meet expectations in productivity and quality
• Positive with a natural drive to help people, customer service experience is a bonus
• Curious and has a learning mindset; eager for feedback
• Thrives in a team environment

This is a remote role, please take note the working hours will be 10:30 am - 7:00 pm MST. 

If you are located in NY, CA, WA or MA, the salary range for this role is $23.70 - $32.07 an hour.  For all other locations, the range is $18.80 - $25.43 an hour.  As a new hire, your starting salary will likely be between the 25th percentile and the midpoint of the range; however, all offers are based on the successful candidate’s experience and qualifications.