Loan Car Coordinator - Jaguar Land Rover Austin

About Us:
Family-owned and operated since 1973, Snell Motor Companies has proudly served the Dallas community and beyond through our luxury automotive dealerships and collision center. With a legacy of exceptional customer service and industry leadership, we’re looking for passionate professionals to join our growing team.

Position Summary:
We’re seeking a Loan Car Coordinator who thrives in a fast-paced environment and is dedicated to delivering outstanding customer service. This role is responsible for managing our loaner fleet operations, ensuring all vehicles are prepared, tracked, and maintained to brand standards while supporting the Service Department’s daily operations.

Ready to Join Our Team?

Apply today and help us continue to deliver the luxury experience our clients expect and deserve.

Key Responsibilities:

• Partner with management to discuss and plan current and future fleet needs.
• Maintain accurate and up-to-date records, including daily reports, loaner agreements, and service documentation.
• Process customer payments (cash, credit, check) accurately and efficiently, issuing receipts and updating repair orders.
• Professionally answer incoming calls, directing customers to the appropriate department and following up when needed.
• Handle customer concerns courteously, escalating as appropriate to ensure swift resolution.
• Organize and file documentation, including service repair orders, parts tickets, and deal files.
• Conduct monthly loaner reconciliation reports and monitor toll tag/license plate inventories.
• Oversee vehicle check-in/check-out, inspecting for damage, mileage, fuel usage, and cleanliness.
• Support the Service Department with additional administrative and operational tasks as needed.

Qualifications:

• Prior automotive or dealership experience is a plus, but not required.
• High school diploma or GED required.
• Valid driver’s license and clean driving record.
• Proficient in Microsoft Office; comfortable learning dealership management software.
• Strong communication skills with a commitment to customer satisfaction.
• Professional appearance and demeanor.
• Self-starter with excellent organizational and time-management skills.
• Dependable and punctual with a strong work ethic.
• Must pass a pre-employment drug screen and background check.

What We Offer:

• Competitive compensation
• 401(k) with company match
• Health, dental, and vision insurance
• Health savings account
• Paid time off and holidays
• Earned vacation hours after 90 days
• Life insurance
• Aggressive employee referral program
• Supportive team environment and opportunities for growth within a respected company