Customer Success & Account Manager – EMEA & FR Clients - Permanent contract

What if companies had truly informed, engaged, and influential employees? 

Imagine a company where employees are not only informed and engaged but also influential on social media. This is what Sociabble has been offering since 2014 with its SaaS platform for Internal Communication, Employee Advocacy, and Employee Engagement. Today, Sociabble is used by giants like Coca-Cola CCEP, AXA, EDF, Accor, Renault Group, CapGemini, and Primark, in more than 180 countries.  

International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai. 

From its inception, Sociabble has been international, with offices in Paris, Lyon, Boston, and Mumbai. Founded by Jean-Louis Bénard and Laurent Gauthier, pioneers of the Internet for the past 25 years, the company combines the best practices of SaaS businesses with a bootstrapping culture, ensuring profitable and sustainable growth. Sociabble is recognized as one of the top solutions in its market by American analysts. 

The company's core values – simplicity, kindness, respect, exemplary behavior, fairness, and trust – are central to our development. Our teams, composed of diverse and complementary profiles, foster a continuous learning environment through mentorship. 

It is in the Customer Success team that a permanent position is vacant:  

The mission     

As the key facilitator of customer experience in the FR & EMEA region, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of their projects, ensuring their objectives are met.  

This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative environment. It is structured around two main pillars:  

Guidance and advice to our customers:  

• Establish yourself as a trusted advisor for your clients and nurture relationships with project managers and sponsors. You will have multiple interlocutors, including C-levels, across various departments such as communication, marketing, HR and more.  

• Assist in building the "success plan" for projects, starting from solution implementation and continuing throughout the project's lifespan  

• Conduct "Customer Success" training sessions and workshops.

• Proactively monitor the project on a monthly basis, sharing best practices and feedback with your customers.

• Maintain and strengthen relationships with existing customers, ensuring the renewal of their contracts. 

• Within this client base, you will proactively own opportunities for upselling and cross-selling (including identification, negotiation, and contract signing) thereby enhancing the Annual Recurring Revenue (ARR).  

Project management:  

• Oversee the project's launch timeline, ensuring punctual deployment.

• Liaise with internal technical teams during the deployment phase.

• Supervise the project in "run" mode to guarantee the attainment of the client's goals.

• Advocate for your customers with the Product Team to develop new features.

• Contribute to the development of cross-functional projects aimed at enhancing the internal organization of the Customer Success Team at Sociabble. 

The ideal Candidate  

• As a university graduate with a focus on commercial, digital, or engineering fields, you bring a solid educational foundation and a minimum of 4 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Management Consultant, or Account Manager, with a necessary extensive expertise handling international EMEA customers (+3 years). 

• You are used to handling long and complex projects with various methodologies. Seamlessly handling multiple projects is second nature to you, showcasing your versatility and adaptability in a dynamic, fast-paced environment.  

• You have dealt with full sales cycle, not only identifying sales opportunities. 

• You are fully bilingual in French (C2) and English (C1 mandatory). 

• You are self-motivated, result oriented, and very autonomous. This allows you to be able to maintain great performance in a full-remote setting.   

• Your strength lies in engaging with diverse stakeholders, from C-level executives to HR Directors, Directors of Communication, and project managers. You excel in building and nurturing relationships with all types of clients, including larger accounts. 

• You bring thoughtfulness and attentiveness, coupled with a deep understanding of client needs. Your approach is characterized by a strong service orientation and a blend of analytical and synthesis skills.  

Essential affinity & Knowledges to apply:   

• Proficiency in new technologies, SAAS, and digital transformation.  

• Adept in internal communication, social networks, and community management.  

Essential experience to apply (please note that we won't be able to consider your application if those elements don't fit):   

• Minimum of 4 years in a related position, having handled US customers.  

• A fully bilingual level in English & French.

• Proven capability in managing multiple complex projects simultaneously.  

• Significant experience in handling full sales cycle (renewals, upsell, cross sell, negotiation). 

• Mastery of basic planning standards (Gantt, etc.).  

• Demonstrated expertise in High Touch portfolio management. 

Our perks : 

 🚀 Join an international Scale Up SaaS that’s certified as a Great Place to Work and as a “Best Workplace” for 2023. 

📈 Explore your new role with personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions! 

💎 Enjoy benefits designed for your well-being at work: beyond healthcare and transportation coverage, benefit from Edenred restaurant vouchers, a vacation bonus, RTT, and the "Leeto" benefits platform. 

📅 Find your perfect balance with hybrid and flexible work, all while reuniting with your team in our beautiful office next to Confluence.  #LI-Hybrid

🔥 Connect with your colleagues through numerous events: afterworks, team buildings, town halls, and our renowned Global Week! 

🌍 Choose a committed company: " Activateur de progrès " certification, partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions. 

☀️ Embody our values: kindness, ambition, humility. At Sociabble, we are "Bootstrappers". 

Recruitment Process: 

• 45-minute call with Talent Acquisition (TA) 

• Written exercise  

• 1-hour interview with TA and your manager 

• Simulation with TA, and managers 

• Reference check 

Important information before applying:  

Permanent Position  
Based in Paris 

All your information will be kept confidential according to EEO guidelines.