Senior IT Support – Executive Technology Partner
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
Senior IT Support – Executive Technology Partner
At SoFi, we're on a mission to help people achieve financial independence and realize their ambitions. Behind our innovative digital-first platform is a team of driven, curious, and collaborative individuals—empowered by the tools and technology that keep us connected and thriving.
We’re looking for a Senior IT Support professional to become a strategic technology partner to our executive leadership team. This isn’t your typical support role. It’s about proactive engagement, white-glove service, and creating a seamless tech experience that empowers our leaders to operate at their best.
If you're someone who thrives in dynamic environments, anticipates needs before they arise, and turns support into strategic impact—this could be your next big move.
What You’ll Do
- Serve as a trusted advisor and go-to tech partner for SoFi’s executive team and their assistants.
- Provide personalized, high-touch support for hardware, software, mobile, and collaboration tools.
- Ensure flawless execution for executive meetings, boardrooms, and AV setups.
- Troubleshoot issues swiftly and clearly—translating technical challenges into calm, confident solutions.
- Collaborate cross-functionally to resolve issues and improve tools and workflows.
- Contribute to internal knowledge bases and IT documentation to drive continuous improvement.
- Handle all executive interactions with professionalism, empathy, and discretion.
- Coach execs on best practices with tools and technology, empowering confidence and independence.
- Stay on top of emerging tech trends, bringing creative ideas for elevating the tech experience.
What You Bring
- Bachelor’s degree in IT, Computer Science, or equivalent work experience.
- 4+ years of IT support, with direct experience supporting executives and senior leaders.
- Experience using and managing ServiceNow (must-have).
- Mastery of Windows, macOS, mobile platforms, and tools like Google Workspace, Zoom, Slack.
- Outstanding communication skills—you’re the calm in the tech storm.
- High emotional intelligence—you listen first, adapt fast, and support intuitively.
- Proactive mindset—you don’t just fix problems, you prevent them.
- Able to work independently, but also collaborate across teams with ease.
Bonus Points
- Certifications like CompTIA A+/Network+/Security+, or ITIL.
- Experience with A/V systems such as Zoom Rooms, Polycom, Logitech.
- Familiarity with AI tools for documentation and troubleshooting (e.g., Gemini, Glean).
- Bilingual, Spanish-speaking support capabilities.
Why You’ll Love Working Here
- A culture that celebrates innovation and continuous learning.
- Inclusive, mission-driven teams where your voice matters.
- Opportunities to shape the future of technology at a rapidly growing fintech company.
If you're excited to create a frictionless technology experience for senior leaders and make a real impact in a mission-driven company—we want to meet you.
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
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By
SoFi
SoFi helps people achieve financial independence to realize their ambitions.
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