Client Success Associate, Onboarding

Position summary:

As Client Success Associate - Onboarding , you will play a critical role in coordinating the successful onboarding process for our customers campaigns. You will have the opportunity to partner with our customers right across the INTL region, as well as internal teams and external vendors.

What you will do:

• Primarily responsible for coordinating onboarding activities for successful campaign launch:
• Responsible for working closely with clients and internal teams (sales, client success, support teams, etc) to gather info needed to launch campaigns as well as onboarding clients on the portal
• Demonstrate excellent customer communication skills over the phone, email, web conferencing 
• Oversee campaign setup including technical components
• QA campaign setup and performance 
• Resolving relevant customer support tickets

• May lead to ownership of your own book of business with responsibility for ensuring campaign success and client satisfaction, as well as:
• Develop strong client relationships with your clients leading to renewals and upsells, 
• Grow revenue through pitching new products and channels
• Meet client KPIs, goals and objectives

What you bring to the table:

• Fluency in English essential and fluency in either Spanish or French
• 1-3 years relevant work experience
• High attention to detail and organization skills which allow you to operate efficiently across multiple projects at once
• Strong analytical abilities and experience in data-driven decision making
• Great time management and organizational skills
• Proficiency in standard business and sales software such as Salesforce, Gsuite, and Office products
• Knowledge of DV360 & Xandr a distinct advantage but not essential
• Must be flexible in working with global clients
• Understanding of the online advertising industry a plus

What we have for you:

We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:

• Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community 
• Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
• Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
• Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
• Growth: Learning & development stipend, mentorship program, career development programs, leadership training
• Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)

Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.

About Sojern:

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!

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