Sr. Manager, Field Operations

Job Title: Sr. Manager, Field Operations

Reports to: Sr. Director, Customer Operations 

LOCATION: Atlanta, GA or close to Cedartown, GA (hybrid)

Do you want to be on the cutting edge of the clean energy / climate tech industry? Are you excited about the intersection of renewable energy and the circular economy? We are too, and that’s why we launched SOLARCYCLE, Inc, a tech-driven recycling platform designed to maximize the sustainability of the solar energy industry. The solar energy industry needs a global end-of-life partner to restore, renew and ultimately recycle yesterday’s solar panels, inverters, and batteries for tomorrow’s clean energy industry.

SOLARCYCLE aims to be the partner of choice for solar asset owners looking for a responsible solution to their end-of-life system needs. We need you to manage our customer operations to help us become a leader in this new, burgeoning sector in the renewable energy industry. 

About the role:

As a Startup, we wear many hats and trust that our Vision, Mission, and Values help guide us in everyday decision making when there is often ambiguity, challenges, and problems in every direction.

SOLARCYCLE Customer Operations team provides best-in-class, end-to-end support for our customers. The Customer Operations team is responsible for working hand in hand with our broad customer base, coordinating de-commissioning, loading, packaging, pickup and delivery of products from customer locations to our recycling facilities. As the Sr. Manager of Field Operations, you will be responsible for various aspects of field operations, ensuring exceptional customer experience, on time and on under budget project execution.

Responsibilities:

Project Execution

• Provide exceptional onsite services for SOLARCYCLE’s wide range of customers. 
• Responsible for all aspects of field services projects. 
• Plan, estimate and budget for field services opportunities which range from basic site labor & packaging services to advanced system-wide decommissioning. 
• Responsible for contracting labor, equipment, & materials for field operations. 
• Provide technical expertise remote &/or onsite for packaging, loading, reverse logistics and other operations associated with end of life (EOL) solar panels.
• Confirm regulatory compliance is sharply adhered to.
• Ensure site safety and best practices are applied to all work performed on project sites.
• Monitor and identify scope changes – calculate & negotiate change orders. 
• Frequent Domestic travel – 75%, plus or minus, required. 
• Manage customer expectations and provide best-in-class customer service. Planning, Reporting & Process improvement
• Responsible for project scheduling, tracking and forecasting. 
• Own and track project budgets, provide regular updates on status of project budgets. 
• Test, inform and drive process development and improvement. Customer Satisfaction
• Provide best-in-class customer support and services.
• Quick problem solving as the first line of defense for customer related issues. 

Education, Training and Professional Experience:

• Bachelor's degree in a relevant field (Engineering, Business, Energy / Construction Management, etc.) preferred.
• 5-10 years of proven experience in construction, operations or customer management role, preferably in the solar energy or recycling industries. 
• Strong leadership, task prioritization and time management skills. 
• Excellent written and verbal communication, problem-solving, and conflict resolution. 
• Knowledge of solar energy systems, technologies, logistics & recycling a plus. 
• High proficiency in Excel preferred, process mapping a plus.