Soft Services Manager - North America Facilities Organization

Join a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, California, Solidigm combines elements of an established, successful technology company with the spirit, agility, and entrepreneurial mindset of a start-up. In addition to the U.S. headquarters and other facilities in the U.S., the company has international presence in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies with aspirations to be the #1 NAND memory company in the world. At Solidigm, we view problems as opportunities to define innovative solutions that hold the power to change the world and unleash the potential technological needs that the future holds. At Solidigm, we are One Team that fosters a diverse, equitable, and inclusive culture that embraces individual uniqueness and empowers us to bring our best selves to deliver excellence in support of Solidigm's vision and mission to be the go-to partner for optimized data storage solutions. You can be part of the takeoff of an innovative business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its employees, and serves a greater impact on the world. This is a golden opportunity for the right applicant to join us and help design, build, and lead Solidigm. We want a diverse team of dedicated professionals who will not just be Solidigm team members but contribute to how we shape the future of the organization. We are seeking applicants who will grow and thrive in our culture; be customer inspired, trusting, innovative, team-oriented, inclusive, results driven, collaborative, passionate, and flexible.

Key Responsibilities

• This role is based onsite and requires presence at Solidigm Corporate Headquarters in Rancho Cordova, California, responsible for Rancho Cordova, Longmont, CO and Vancouver Canada locations.
• Your primary focus will be delivering end-to-end Solidigm Team Member experiences.
• Communicate with your stakeholders and Solidigm Team Members through 1-to-1 interactions, focus groups and company tools to maintain feedback loops and gain real time insights.
• Work across the organization and company to deliver a positive Team Member experience by delivering consistent, reliable and positive services.

Key Responsibilities combine with day-to-day.

• Introduce new tools, processes, and products as part of global Facilities rollout plans.
• Identify and document recurring issues for operational enhancements.
• Creative and Innovative ideas and concepts for enhancing Workplace Experience support.
• Conduct and/or train Strategic Suppliers in onboarding sessions and contribute to process improvement projects and feedback.
• Collaborate with your Regional Facilities Leads to develop plans aligning with business targets.
• Identify opportunities for cross-functional team collaboration.
• Manage oversight of Global Facility Work Request Tool for the North American Sites.
• Assist with workplace-related request tickets; including prioritizing work and schedules.
• Effectively communicate operational risks and adhere to established escalation procedures.
• Participate in regular team training and complete professional development courses.
• Travel may be necessary.
• Provide guidance during daily operations and emergencies.

Critical Competencies for Success
Ensuring Exceptional Team Member engagement.

• Proactively anticipating and addressing Team Member and Business Group needs and concerns, effectively turning challenges into opportunities.
• Assuming responsibility for enhancing each Team Member’s on-site experience and actively pursuing ways to exceed expectations.
• Demonstrating visible engagement and establishing a strong presence in the workplace.

Relationship Management

• Demonstrates a proactive and professional approach to Team Member engagement.
• Capable of engaging with a diverse range of client staff, including senior management.
• Possesses a customer service-oriented mindset.
• Identifies potential risks and promptly escalates them to prevent any privacy breaches, security incidents, or disruptions to Solidigm’s operations.
• Monitors and oversees the performance of third-party vendors in relation to service delivery.
• Embraces a culture of continuous improvement and innovation by utilizing business intelligence, embracing and contributing to the development of best practices, including the adoption of new tools, process re-engineering, and other initiatives aimed at enhancing service delivery efficiencies.

Results Focus

• Pays meticulous attention to detail and offers valuable support to maintain uniformity.
• Demonstrates adept time management, organizational prowess, and effective planning abilities.
• Displays flexibility in embracing change and resilience in challenging situations.
• Consistently surpasses set objectives, encompassing performance and customer service targets.
• Adheres to and carries out tasks in alignment with SLAs, standard procedures, upholding a professional brand image, and ensuring compliance with relevant local laws and regulations.

Key Skills

• Self-motivated, confident, and energetic.
• Focus on Solidigm Team Member experience.
• Possesses problem-solving skills and the ability to navigate ambiguity.
• Capable of thriving in a fast-paced environment and handling challenging situations effectively.
• Flexible and adept at adapting to rapidly changing circumstances.
• Goal-oriented with a focus on achieving all performance targets.
• Strong communicator with excellent presentation skills and proficient in verbal and written communication (English); also, an attentive listener.
• Demonstrates honesty and trustworthiness.

• Bachelor’s Degree preferred or equivalent experience.
• Minimum of 5-years of Operations or Customer Service experience
• Supplier Management oversight

For California, Colorado, New York, Washington, and remote roles: The compensation range for this role is $96,030 - $144,050. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.