Manager, Instructional Design

This position is based on-site in the Greater Seattle Area.

The role of Manager, Instructional Design is responsible for the development and implementation of innovative instructional strategies and programs. This role involves collaborating with the Learning and Development team, company leadership, subject matter experts, and stakeholders to create engaging, effective learning experiences that align with the organization’s goals. This person will foster a collaborative environment that encourages creativity and professional growth, while overseeing project timelines and resources to ensure successful delivery of Learning and Development programs and modules. The role requires advanced experience in designing and developing high-quality instructional materials, including e-learning courses, multimedia content, and assessment tools, ensuring that all materials meet diverse learner needs. Effective communication, project management, and the capability to build and maintain cross-functional partnerships are essential, as this role partners with the National Support Center and Field Leadership Teams to ensure new and existing members are equipped to; drive strong operational execution and compliance, deliver great patient experiences, ensure an environment of care, and exceed the business objectives of our centers. This role is based in Bellevue, WA and reports into the Vice President, Enterprise Learning and Talent Development. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Manage, develop, and implement innovative instructional strategies and programs 

• Collaborate with L&D, leadership, subject matter experts, and stakeholders to gather input and ensure content accuracy 

• Partner with IT and other departments to integrate technology and enhance learning experiences 

• Identify high potential team members and address team member skills gaps  

• Build and execute development programs to continuously improve Sono Bello training effectiveness and ensure company initiatives are incorporated into training materials to reinforce processes, protocols, and tools 

• Identify educational needs and priorities based on performance data, feedback, and emerging trends in healthcare 

• Collaborate on the design and implementation of high-quality onboarding programs 

• Ensure that all educational programs comply with regulatory, accreditation, and organizational standards 

• Foster a culture of continuous learning and professional growth. 

• Foster strong communication and community by establishing appropriate touch bases, communications, meetings, center visits, etc. with appropriate Field Team Members and the L&D team 

• Build and maintain cross-functional relationships with CCOs, Area Leaders/Directors, Practice Managers, Associate PMs, Assistant PMs, Lead PES, Lead Clinicians, and other integral Support Teams including Executives across Field Leadership, Medical Leadership team, Risk and Regulatory department 

• Track and report on L&D KPI and ROI metrics 

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:  

• Minimum: 5 - 7 years of proven experience in Instructional Design, Educational Technology, Curriculum Development, or related roles, with a focus on corporate training and process optimization 

• Preferred: 7+ years of proven record of leading and managing educational programs and teams 

• Preferred: Certifications in Instructional Design or Educational Technology 

• Substantial expertise in adult learning theories and instructional design strategies, and assessment techniques. 

• High proficiency in a variety of e-learning development software and learning management systems 

• Demonstrated experience of delivering high-quality, effective training on a variety of roles within multiple levels 

• Ability to analyze data and use it to drive decision-making, program design, and inform instructional decisions 

• Strong ability to build strong cross-functional relationships and influence change 

• Excellent verbal and written communication, and people skills 

• Strategic planning and business acumen 

• Must be proficient in basic computer skills and utilization of MS Office Suite, SharePoint, and Smartsheet 

QUALIFICATIONS: 

• Excellent written, verbal, and visual communication skills 

• Strong organizational and process optimization abilities 

• Ability to work independently and in team settings 

PREFERRED QUALIFICATIONS: 

• Certification in instructional design or related fields (e.g., CPLP, ATD). 

• High proficiency in a variety of e-learning development software and learning management systems 

• Experience in corporate setting 

• Knowledge of multimedia production 

WORK ENVIORNMENT:

• Full-time position 

• Hybrid work setup with in-office days in Bellevue, WA (Monday, Tuesday, Thursday) and the flexibility to work from home on Wednesday and Friday.
• Ability to travel up to 25%
   

COMPENSATION:
Base Salary range is $90,000-$110,000 + bonus, depending on experience.