IT Helpdesk Engineer

We are looking for an IT Helpdesk Engineer with a strong background in AWS security to join our team. This role combines hands-on IT support with maintaining and securing AWS infrastructure. You will ensure smooth technical operations while contributing to the security and compliance of our systems.

Responsibilities:

• Provide onsite and remote IT support, including hardware, software, and network troubleshooting.
• Manage and maintain device compliance through Mobile Device Management (MDM) solutions.
• Assist with IT administrative tasks such as system setup, configurations, and user training.
• Monitor and secure AWS infrastructure, ensuring adherence to security best practices.
• Conduct routine AWS security audits, identify vulnerabilities, and implement corrective actions.
• Oversee email security, including configurations of DKIM, DMARC, and SPF for phishing prevention.
• Respond to security incidents, such as phishing attempts or unauthorized access, using monitoring tools like SIEM.
• Support IT operations, ensuring compliance with security frameworks like SOC 2 and GDPR.

• Proven experience in IT helpdesk support, including troubleshooting and device management.

• Hands-on experience with AWS security and infrastructure management.
• Familiarity with email security protocols (DKIM, DMARC, SPF) and phishing prevention techniques.
• Knowledge of security monitoring tools (e.g., SIEM, MDM) and incident response.
• Understanding of compliance frameworks such as SOC 2 and GDPR.
• Strong problem-solving and communication skills to support technical and security needs.

Preferred Skills:

• Experience with basic scripting or automation for IT operations.
• Background in implementing or maintaining compliance standards for cloud-based environments.
• Ability to balance IT support tasks with security-focused responsibilities.