Senior IT Operations Analyst

Space Systems Integration (SSI) is a fast-growing engineering company that provides aerospace solutions to a variety of government and commercial customers.  Our employees are forward-thinking, self-directed individuals who are committed to solving our customers’ technical challenges.

SSI is seeking a Senior IT Operations Analyst to support our customer in Chantilly, VA. The Senior IT Operations Analyst will support the Space Development Agency's (SDA) mission.

Responsibilities include:

·       Provides customer service-focused support acting as the primary liaison for questions, tickets, support, and actions between SDA staff and local network service providers.

·       Assist with planning, acquisition, installation, maintenance, and operation of information management systems, infrastructure, hardware, and software – including classified locations and systems as appropriate.

·       Support the management of all aspects of EO-supported IT to ensure efficient and responsive agency operations including fiber-optic-based telecommunication systems, information networks, and secure equipment (secure voice/data/facsimile/video) as relevant.

·       Coordinates and supports the SDA property manager with collecting, tracking, and reporting property accountability of all EO-supported IT equipment and software.

·       Collect IT requirements and coordinate IT resources for incoming SDA staff, as needed.

·       Develop short- and long-term plans for appropriation of, assignment of, and operations of communication equipment and office/IT equipment to support the agency's mission.

·       Work with the local service provider to support SDA’s IT needs, including supporting the process or performing provisioning of new accounts and deployment of equipment.

·       Coordinate and submit IT tickets and services, fix technology and access related issues, process new employees, and in general maintain a well-functioning IT infrastructure across SDA’s IT.

·       Work hand-in-hand with EO’s other local staff to ensure coordinated and comprehensive support is delivered.

·       Support the coordination, receipt, and delivery of office supplies and IT and office supplies in collaboration with the Records Management and Business Operations Management teams.

·       Escort uncleared guests and vendors, as needed.

·       Support other administrative duties on behalf of EO, as needed.

• BA or BS or Technical Certifications equivalent required.
• TS/SCI required.
• 8 + years of directly related experience.
• Comptia Security+ certification required.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.

• Enterprise service (on prem & remote) support knowledge.
• Help Desk coordinator or management experience.
• Familiar with OSD, USAF, USA, and DIA network environments.
• Familiar with Service Now or Remedy call center management.
• Familiar with help desk call management software.
• Ability to assist with the development and solutioning of a 24/7 operational support CONUS.

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Space Systems Integration provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.