Mobile Support Analyst - MDM

Job Title: Mobile Support Analyst

Location: Newark, NJ

Reports To: Service Desk Manager

Job Type: Long Term Contract

Hours: 8:30 AM to 4:30 PM

Summary

We are seeking a proactive and detail-oriented Mobile Support Analyst to provide technical assistance and support for mobile devices and applications used within the organization. The successful candidate will play a critical role in troubleshooting mobile device issues, ensuring seamless operation of mobile applications, and delivering high-quality support to the company.

Key Responsibilities:

• Provide tier-1 technical support for mobile devices, applications, and services, ensuring prompt and accurate resolutions to issues.
• Diagnose and resolve mobile application performance issues, device malfunctions, and connectivity problems.
• Manage mobile operating systems (iOS, Android) troubleshooting and device configurations.
• Working Knowledge of Mobile Device Management (MDM) tools. Assist in deploying, securing, and maintaining mobile devices and applications used within the organization.
• Experience in creating and maintaining user guides, FAQs, and training materials for mobile device users.
• Assist with the setup and deployment of mobile devices, ensuring proper configuration of email, network, and apps.
• Maintain an inventory of mobile devices and ensure timely replacements and upgrades.
• Work closely with internal IT teams to coordinate mobile app updates, patch management, and system integrations.
• Ensure mobile devices comply with security protocols, including encryption, password policies, and remote wipe capabilities.
• You will be stationed at the front of our lobby, greeting customers as they arrive. Be prepared to assist in high volume of walk-ins throughout the day.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Experience

• • Minimum of 2 years of experience in mobile support, IT support, or a related technical role.
  • Experience with mobile operating systems (iOS and Android) and troubleshooting common device-related issues.
  • Familiarity with Mobile Device Management (MDM) solutions is a plus.

Skills

• • Strong troubleshooting and problem-solving skills.
  • Solid understanding of mobile device operating systems and mobile applications.
  • Experience with mobile security and compliance policies.
  • Good communication skills with the ability to explain technical issues to non-technical users.
  • Ability to work independently and in a collaborative team environment.

All your information will be kept confidential according to EEO guidelines.