Senior Analyst, Data Operations and Tooling

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. 

Spotify is seeking a Senior Analyst for Data Operations and Tooling in the Advertising Sales Operations organization. This role focuses on data quality management, CRM Data Governance, and supporting tooling enhancements to empower our sales, customer support, and marketing teams. As a key contributor to the Data Operations and Tooling team, you will analyze, monitor, and implement solutions that ensure the accuracy, integrity, and usability of our CRM data, driving operational excellence and informed decision-making.

• Ensure CRM Data Integrity: Analyze and address data quality issues, including identifying duplicates, inaccuracies, and inconsistencies in CRM data, and implement proactive solutions to maintain near-zero errors.
• Support Tooling and Process Improvements: Collaborate with cross-functional teams to gather requirements for tools and processes, assist in testing and rollout of enhancements, and provide actionable feedback to improve operational efficiency.
• Monitor and Report on Data Quality: Develop and maintain dashboards and reports to monitor CRM data quality metrics, identify trends, and provide insights to key stakeholders.
• Collaborate with Cross-Functional Teams: Partner with sales, customer support, marketing, and engineering teams to align on data requirements, governance standards, and process improvements that meet business needs.
• Contribute to Data Governance Standards:Support the development and enforcement of data governance policies, ensuring compliance with established standards and improving the reliability of CRM data.
• Provide Stakeholder Training and Support: Assist in creating training materials and providing guidance to stakeholders on data governance best practices, ensuring adherence to policies and efficient use of tools.
• Data Analysis and Quality Expertise: Strong background in analyzing and addressing data quality issues, with experience in implementing scalable solutions to improve data accuracy and reliability.
• CRM Proficiency: Deep understanding of CRM systems like Salesforce, with experience in managing and optimizing CRM data for operational and strategic purposes.
• Analytical and Technical Skills: Proficiency in data tools like SQL, Tableau, and Excel, with the ability to extract insights, identify trends, and resolve complex data challenges.
• Process Improvement Focus: Demonstrated ability to identify inefficiencies in processes, propose enhancements, and contribute to the development of innovative solutions.
• Collaboration and Communication: Strong interpersonal and communication skills, with experience working in cross-functional teams and translating technical concepts for non-technical audiences.

• 3+ years of experience in data analysis, data management, sales operations, or a related field.
• Bachelor’s degree in business, data science, computer science, or a related field (or equivalent experience).
• Experience working for a leading digital advertising platform is strongly preferred.
• Experience managing outsourced sales operations or supporting large-scale ad sales organizations.
• Proficiency in analyzing operational sales data, including revenue metrics, ROI, and sales efficiency.

• This position will be based in New York, Los Angeles or San Francisco
• We offer you the flexibility to work where you work best. There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 2-3 times per week.

The United States base range for this position is $89,000 - $127,143 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.