Senior Analyst, Sales Operations - job 1 of 2

Spotify is seeking a London-based Senior Analyst to join the Sales Operations team. The Sales Operations team is dedicated to driving the growth and success of Spotify’s ads business. We strive to be a trustworthy and unbiased partner for Sales Leadership, focusing on planning, encouraging collaboration across functions, and upholding operational efficiency.

Reporting to the head of Global Mid-Market / SMB Sales Operations, this role is aligned with the EMEA and LATAM Mid-Market ad sales team, which focuses on driving advertiser acquisition, retention, and growth at scale. In this position, you will partner with Sales Leadership in these regions and collaborate with Product, Vendor Sales, Marketing, and Sales Systems & Tooling teams to identify growth opportunities, implement strategies to capture them and enhance the operational framework supporting the Sales team. 

• Strategic Partnership: Act as a strategic thought partner to regional Sales Leaders and collaborate with cross-functional partners to drive revenue growth.
• Data-Driven Insights: Identify business insights using both internal data and external market intelligence to inform decision-making and strategy.
• Performance Benchmarking: Set and align individual seller performance benchmarks with overarching business priorities to ensure alignment and success.
• Revenue Growth Strategy: Create strategies and define commercial tactics to grow revenue, active customers, product adoption, and sales productivity. Develop practical action plans involving, coordinating, and working with collaborators for successful implementation.
• Project Management: Assist sales leadership in advancing key projects and pivotal initiatives to boost revenue.
• Streamline the sales process by implementing standard methodologies and consistently improving key workflows. Identify education and tooling needs for the Sales team and collaborate with Sales Ops and cross-functional partners to address them.
• Market Analysis and Prioritization: Identify areas of market opportunity and address gaps by prioritizing customer segments accordingly.

• Growth Mindset and Problem-Solving: You possess a growth mindset, thrive in fast-paced environments, and are a critical thinker and creative problem solver who approaches challenges with inquisitiveness and adaptability.
• Autonomy and Navigating Ambiguity: You work well independently, make decisions effectively, and excel at getting results in ambiguous or undefined situations.
• Collaboration and Cross-Functional Partnership: You excel at working with multiple departments and individuals to achieve shared solutions that drive revenue growth. Your communication and interpersonal skills enable you to effectively develop and present business and technical content.
• Analytical and Quantitative Skills: You bring strong analytical rigor and quantitative expertise to identify trends, propose solutions, and improve sales processes. You are proficient in spreadsheet analytics and program management/operational skills.
• Project Management and Adaptability: You can juggle multiple concurrent projects, prioritize initiatives, define milestones or KPIs, and deliver results with ownership and flexibility in a highly dynamic environment.
• Sales Organization and Leadership Support: You have experience partnering with sales teams and leadership, offering creativity, empathy, and a commitment to driving productivity.
• Technical Proficiency in CRM and BI Tools: You are experienced with Salesforce CRM and other sales productivity tools, as well as data visualization platforms such as Tableau, CRM Analytics, or Looker/Google Data Studio. SQL experience is preferred.
• Analytical and Operational Experience: Bring 4+ years of experience involving analytical rigor and program management/operational skills, typically seen in functions such as Management Consulting, Sales/Business Operations, Finance, or other similar areas.
• Media and Advertising Knowledge: You have exposure to or interest in the media and advertising market, bringing valuable insights into the industry.
• Educational Background: You hold a Bachelor’s degree or higher in a related field from a leading university or equivalent experience.

• This role is based in London.
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come into the London office 2 times per week.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.