Patient Engagement Specialist (Must live in Mountain Time Zone)

ABOUT US

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered.  We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney.

We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our impact.

ABOUT THE ROLE

Because we are quickly expanding our operations as we build new partnerships across the healthcare spectrum, we are looking for an experienced, customer-centric Patient Engagement Specialist (PES) to join our patient engagement team. 

As a PES, you will be the first voice of Sprinter Health.  You will introduce our company and our in-home, no cost health services to patients and encourage them to make an appointment.  We are looking for someone with compassion and enthusiasm who can interest patients in a visit from one of our mobile phlebotomists (known as Sprinters).

• Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns
• Throughout the day you will utilize an auto-dialer tool that makes 120 to 150 outbound calls to patients every day
• You will talk to about 70 to 80 patients and book an average of 14 appointments each day
• You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments 
• As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
• To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
• You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
• As different customer situations arise, you will escalate questions and concerns to other teams for additional support

• Residence in the mountain time zone
• At least 2 years of high-volume outbound call center experience, including at least 1 year in the healthcare industry
• Experience using electronic health record (EHR) systems and other healthcare software
• Excellent communication skills to present and explain information to patients
• Proven skill managing multiple channels of communication including phone, email, and chat
• Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered service

• Experience with Five9
• Experience with Zendesk
• Experience using a Mac
• Experience with Google Suite
• Experience with Slack

• $21/hour
• 2 weeks of training
• medical, dental and vision premiums covered 100% for you and your dependents
• 401k plan with a match
• flexible PTO
• 11 annual paid holidays
• HSA contributions
• life insurance, plus short and long-term disability coverage
• annual learning stipend
• generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
• $10,000 lifetime max for infertility/fertility treatment

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.