Concierge Associate 

Job Title: Concierge Associate  

Reports To: The Concierge Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Job Overview: 

The Concierge Associate is the initial point of contact for colleagues and guests at our customer’s site, acting as the “face” of our client. This role is responsible for delivering an incredible welcoming experience in our reception area making each encounter fun, exciting and personal. They consistently deliver an elevated best-in-class experience.

Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. 

Duties and Responsibilities: 

• Provides a gracious arrival experience for all colleagues and guests, ensuring they feel welcome, and their needs are taken care of in a friendly and professional manner at all times
• Delivers world-class experiences that will leave a lasting, positive first impressio
• Caters for the needs of colleagues and visitors while demonstrating genuine care
• Ensures a seamless experience through the use of technology to support visitor registration, meeting room bookings, guest arrival, special requests and any other needs a colleague may have throughout their day
• Develops relationships through personalized encounters and proactive assistance
• Advises colleagues and guests by maintaining employee and department directories, giving instructions and making warm connections
• Maintains safe and clean reception area by complying with procedures, rules and regulations
• Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
• Develops relationships with colleagues and proactively gathers information on their needs to identify customer and SPS services that ensure total satisfaction
• Proactively communicates with the Workplace Experience team and other service groups to ensure a “one-team” ethos

Competencies: 

• Strong verbal and written communication skills. 
• Excellent customer service skills. 
• PC skills MS Office Suite experience. 
• Ability to handle multiple tasks simultaneously. 
• Good organizational skills. 
• Possesses ability to work independently and capable of completing projects. 
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials. 

Qualifications and Education Requirements: 

• High School Diploma (or equivalent) required.  
• 1-2+ years prior work experience preferred. 
• Ability to work assigned work hours determined by manager.  
• Excellent organizational and time management skills. 
• Analytical abilities and aptitude in problem-solving. 
• Superb written and verbal communication skills. 
• Current knowledge or ability to learn computer-based systems required for functions of position. 
• Required to maintain an overall professional appearance and attitude. 
• Adhere to all policies and procedures required. 

Physical Demands: 

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. 
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. 
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). 
• Ability to lift or move 40 lbs. or greater frequently. 

Travel: None or Negligible 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.