Call Center Agent (English)

Handle incoming calls and assist customers with inquiries, requests, and complaints.
Provide accurate information regarding products and services offered by the company.
Resolve customer issues effectively and efficiently while maintaining high standards of service.
Document customer interactions and transactions in the system accurately.
Work collaboratively with team members and other departments to improve customer satisfaction.
Meet individual and team performance targets.
Participate in training and development sessions to enhance skills and knowledge.

High School diploma or equivalent; a degree is a plus.
Previous experience in a call center or customer service role is preferred.
Strong verbal and written communication skills.
Ability to handle stressful situations and difficult customers with professionalism.
Proficiency in computer applications and CRM systems.
Good problem-solving skills and attention to detail.
Flexibility to work various shifts, including evenings and weekends as needed.

Average salary estimate

$35000 / YEARLY (est.)

min

max

$30000K

$40000K

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