Fitness General Manager | San Antonio, TX

Job Title: General Manager

Location: San Antonio, TX 78227

Compensation: $70-80,000 base salary + bonus potential

Are you ready to lead and inspire? We are on the lookout for a dynamic and motivated General Manager to take the helm of a thriving fitness gym in the heart of San Antonio, TX. If you have a passion for fitness, leadership, and delivering outstanding member experiences, we want you to join our team!

As the General Manager, you will play a crucial role in overseeing the day-to-day operations, leading a dedicated team, and creating an environment that drives membership growth and maximizes member satisfaction. You’ll help to achieve financial goals while ensuring we maintain a positive, energetic, and welcoming atmosphere for our members and staff.

What you’ll do:

Administration/Organization:

- Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.

- Communicate and implement club policies and procedures to employees.

- Encourage staff to work as a team and be productive.

- Illustrate an ability to make decisions.

- Recruit and hire the highest possible caliber of staff.

Sales + Revenue Management

- Demonstrate the ability to lead, motivate, and manage team.

- Achieve desired sales goals.

- Achieve desired revenue goals thru the leadership and motivation of employees.

- Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.

- Ensure team maintains proper tracking forms.

- Ensure promotions are effectively communicated to the team and other appropriate staff.

- Ensure ongoing prospecting and generation of new prospective members.

- Review sales-related written communication such as proposals, letters, and promotional pieces for effectiveness, spelling, accuracy, and distribution.

- Ensure staff has a high level of knowledge about programs, facilities, and equipment.

- Emphasize importance of staff involvement in the community and neighborhood business.

Personal Training/Revenue Management:

- Demonstrate ability to lead, motivate and manage personal training department.

- Achieve desired personal training revenue and session production goals.

- Achieve desired revenue and production results thru the leadership and motivation of employees.

- Implement and support company programs and promotion to help generate new PT client acquisition for optimum member base penetration.

- Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages sold.

- Ensure Personal Training team follows proper procedures in session redemption.

- Oversee PT manager in ensuring all components of departmental objectives are satisfied.

Operations:

- Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, and Information Technology.

- Support personnel-related problems or difficulties by following club procedure and documentation.

- Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.

- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

- Ensure the club meets standards for cleanliness, maintenance, safety, and security.

- Conduct weekly detailed inspection of the club with the Maintenance Manager utilizing cleaning checklist and forward information to appropriate staff.

- Ensure visible maintenance items are repaired promptly, proper signage is posted, and ‘out of service’ equipment removed from the floor when appropriate.

- Reinforce to staff that cleanliness is everyone’s responsibility, not just the maintenance staffs’.

- Ensure proper inventory of maintenance parts.

- Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log, and cleaning checklist.

- Assist in the processing/submission and approval of payroll.

Financial:

- Exhibit an understanding of budgets and income statements.

- Establish controls of expenses and purchasing of club supplies.

- Display an ability to keep expenses at or below budget.

- Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.

Leadership/Motivation:

- Serve as a role model for employees.

- Communicate effectively by holding weekly and individual meeting with all key club personnel.

- Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality working environment.

- Oversee, support, direct, and develop department heads.

Profit Centers:

- Illustrate an ability to drive profit center revenue such as personal training, retail, etc.

- Monitor flagged check-in’s to increase revenue and collections.

- Demonstrate an ability to increase revenue per member.

Meetings:

- Monthly or Weekly Department Meetings

- Employee Training Meetings

- Daily “One Minute Meetings” with club staff

- Daily Personal Training Manager Meeting

- Weekly Club Management Meeting

- Annual Performance Evaluations

Accountabilities:

- Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.

- Oversees expense goals by managing payroll and general/administrative expenses.

- Ensure clubs meet standards for cleanliness, maintenance, safety, security and physical plant operations.

- Keep current in knowledge of key competitors.

- Conduct frequent walk-thrus.

Measurement Standards:

- Successful management of all financial budgetary goals.

- Ensure standards of cleanliness and customer service excellence.

- Demonstrate professionalism by leading by example.

- Membership retention.

- Timely completion of assigned tasks and projects.

- Follow all policies and procedures.

- Above description may be subject to change or alteration at any time.

What We’re Looking For:

Skills

- Excellent written and verbal communication

- Creative management techniques

- Strong organizational skills

- Strong leadership skills

- Strong administrative skills

- Strong customer service skills

- Strong computer skills

Qualifications

- 4-year college degree preferred.

- Minimum 4 years of management experience, preferably in a fitness-related environment.

- Current Cardiopulmonary Resuscitation (CPR) Certification required

- Bilingual in English and Spanish preferred.

If you’re ready to make a lasting impact and help our gym reach new heights, apply today!