Online Live Chat Associate

Job Description:Starwood Hotels & Resorts is seeking a dynamic and customer-focused Online Live Chat Associate to join our team in San Antonio, Texas. As an Associate Level position, the Online Live Chat Associate will be responsible for providing exceptional customer service through online chat interactions with guests and potential customers. This part-time role requires a minimum of 3 years of experience in a customer service or hospitality-related role.Responsibilities:- Engage with customers through online chat to provide information about our hotels, services, and amenities- Assist customers with booking reservations, making changes to existing reservations, and answering any questions they may have- Resolve customer issues and complaints in a timely and professional manner- Collaborate with other team members to ensure a seamless customer experience across all channels- Utilize strategic planning skills to identify opportunities to upsell and cross-sell hotel services and packages- Maintain a high level of product knowledge to effectively communicate with customers- Meet and exceed performance metrics related to response times, customer satisfaction, and sales targetsRequirements:- Confident and adaptable personality traits- Strong cooperation and strategic planning skills- Excellent written communication skills- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using online chat platforms and customer relationship management systems- Flexibility to work evenings, weekends, and holidays as needed- Previous experience in the hospitality industry is a plusBenefits:- Life insurance coverage- Gym membership reimbursement- Travel and spending expenses for select company events- Opportunities for career growth and development within the companyWorking Environment:At Starwood Hotels & Resorts, we strive to inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and inclusive culture where every team member feels valued and supported.Deadline to Apply: August 31, 2024Equal Opportunity Statement:Starwood Hotels & Resorts is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Online Live Chat Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.