Strategy & Business Operations, Business Performance

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team & role

The Strategic Operations team serves as the central nervous system of Stripe, responsible for laying the foundation for Stripe's next decade of growth. This team focuses on our most critical and strategic cross-company projects, ranging from Stripe’s overall Company Strategy and the design and implementation of Stripe’s company-wide operating system to owning key strategic projects in partnership with our senior-most leaders. In this role, you will serve as a “GMs” for hire, diving into a wide array of problems that drive impact for the business across operations, products, go-to-market, and analytics.

What you’ll do

In this role, you will work cross-functionally within our group and across Stripe’s technical and user-facing teams to solve problems and design workflows that benefit our users. Specifically:

• Work on cross-cutting company strategy projects and collaborate with teams to implement changes
• Partner directly with senior leaders and cross functional teams to accelerate progress, solve hard scaling initiatives, and incubate new programs
• Obsess over our top company metrics, helping to surface and drive initiatives that will most move the needle for Stripe
• Design and implement complex business and operational systems and processes
• Drive analysis and research to help inform our overall strategy and make the right growth decisions for Stripe
• Be an integral part of yearly strategy and company goal planning
• Track projects, timelines and commitments on internal projects and customer deliverables

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of experience in strategy & operations, product strategy, product management, or similar roles at technology companies 
• Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
• Critical thinking and first-principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions  
• Passion for digging deep into data and problem-solving
• Interest in data analytics with some experience navigating large data sets and/or SQL
• Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
• Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales 
• Demonstrated ability to thrive in influence without authority environments
• Good balance of business and technical acumen
• An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

Preferred qualifications 

• Payments ecosystem, or experience in finance or fintech is a plus.
• Experience facilitating large meetings with a strong focus on goals and outcomes 
• Ability to build trust and partner with senior leaders and CXOs
• Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams 
• Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experience
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