Courier Operations Lead

Stuart is a leading tech-enabled logistics platform that transforms on-demand delivery across sectors like food, grocery, and retail. Operating in over 130 cities across Europe, Stuart connects businesses with a network of independent couriers, providing access to fast, flexible, and efficient deliveries.

Our Mission 🚀

We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Stuart is a highly diverse and inclusive company of 280+ employees from different nationalities and backgrounds working across France 🇫🇷, Poland 🇵🇱, Spain 🇪🇸 and the UK. 🇬🇧

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌

We are currently looking for a Courier Operations Lead based in Warsaw in charge of leading the Fleet Partner model in all countries, improving and standardising their processes and ensuring the model and ways of working align with our Operational needs and meet expected performance.

You will join our great Courier Operations team, a very dynamic and international team, and will report to Mélodie Bouisson, the Head of Courier Operations based in Paris.

• Defining our Fleet Partner model and strategy and standardising it across countries.
• Developing and optimizing processes to allow our partners and us to scale quickly and efficiently.
• Managing and improving our Fleet Partner acquisition strategy to ensure we have the right level of supply to support our operations, and reporting on Fleet Partners’ onboarding performance.
• Leading critical Courier Operations projects and collaborating with product and engineering  teams in developing new features to ensure an amazing user experience.
• Managing a team of 4+ people, managing their performance, professional development, and ensuring they are focused on the right priorities.

• 4+ years experience in operations/logistics/transport or instant delivery industry, including experience in people management.
• Academic background in Engineering, Economics, Business, or similar.
• Confident to own, manage and develop relationships with internal & external stakeholders.
• Analytical, communication and presentation skills.
• Business awareness ability to identify opportunities for improvement and provide creative solutions.
• Proficiency in Polish and English

• Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉
• Hybrid working model and flexible hours ✨

• Current benefits include :
• Meal Vouchers (40zł daily‎) 🥗
• Stuart Academy, offering a wide range of upskilling and development opportunities 🎓
• Wellness Allowance with our partner Juno 171 zł / month 🧘
• Private healthcare provided by Luxmed 🧑‍⚕️
• Work-from-Abroad policy (enjoy 30 days per year working from anywhere!) 🏞

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙

Please note: Our Talent Acquisition Team is international coming from across the world 🌍 We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗

Want to learn more about us? Visit https://stuart.com/about-us/