General Manager - TownePlace Suites Atlanta Buckhead

Job Title: General Manager

Location: TownePlace Suites Buckhead, Atlanta

Job Overview: We are seeking a skilled and experienced General Manager to oversee the operations of our TownePlace Suites hotel. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing staff, maximizing revenue, and maintaining high-quality standards.

Responsibilities:

Operations Management:

Oversee daily hotel operations, ensuring smooth and efficient functioning across departments. Maintain and enhance the overall guest experience, ensuring high standards of service and satisfaction.

Team Leadership:

Recruit, train, and supervise staff members, fostering a positive work environment. Provide leadership and guidance to the team, promoting teamwork and motivation among staff.

Financial Management:

Develop and manage the hotel budget, monitor expenses, and implement cost-control measures. Drive revenue generation through effective sales and marketing strategies, maximizing profitability.

Guest Relations:

Maintain a customer-centric approach, ensuring guest satisfaction and handling any escalated guest issues promptly and professionally. Implement strategies to enhance guest loyalty and drive positive online reviews.

Quality Assurance and Compliance:

Uphold brand standards and ensure compliance with all company policies, procedures, and regulations. Conduct regular inspections to maintain quality and cleanliness standards throughout the hotel.

Sales and Marketing:

Collaborate with the sales and marketing team to develop and execute strategies to attract guests and increase occupancy rates. Participate in local community events and establish relationships to drive business.

Qualifications:

Proven experience as a General Manager or similar leadership role in the hospitality industry. Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team. Strong financial acumen and experience in budgeting and revenue management. Proficiency in hotel management software and Microsoft Office Suite. Outstanding customer service and problem-solving abilities. Knowledge of local market trends and competitors.

Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).

EEOC Statement: TownePlace Suites is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate on the basis of these factors. TownePlace Suites fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce.

Job Type: Full-time

Benefits:

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance