Fulfillment and Distribution Coordinator

Sundays for Dogs is a venture backed direct-to-consumer brand with the goal to make life easier on the modern dog parent so that they may spend more quality time with their dog.

We enable dog parents to not have to choose between quality and convenience when seeking the world’s best dog food. We are a team dedicated to the mission and consider ourselves skydivers, not plane passengers. We decide fast, fail fast and learn fast. 

The Fulfillment and Distribution Coordinator will be responsible for coordinating all aspects of Sundays' freight, logistics, and order fulfillment to end users. This role is critical in ensuring timely and cost-effective delivery of goods, optimizing logistics operations, and maintaining high customer satisfaction. The individual will work closely with internal teams and external partners to oversee shipments, manage carriers, and track fulfillment performance.

This role must be based in Cleveland, Ohio. It reports to our Supply Chain Specialist and sits within the Operations department.

• Freight and Logistics Management:
• Carrier Management: Identify, negotiate, and manage relationships with freight carriers to ensure cost-effective and timely delivery.
• Shipment Coordination: Plan, schedule, and track all freight movements, ensuring on-time delivery to end users.
• Freight Cost Optimization: Monitor and control shipping costs while maintaining service quality.
• Logistics Reporting: Generate regular reports on freight expenses, transit times, and delivery performance.

• Order Fulfillment:
• Fulfillment Oversight: Manage all aspects of order fulfillment, including inventory coordination, order processing, and on-time dispatch.
• Customer Delivery Management: Ensure seamless delivery of orders to end users, promptly addressing any issues or delays promptly.
• System Updates: Maintain accurate records in fulfillment and logistics systems to ensure real-time tracking and data integrity.

• Operations Administration:
• Source of Truth Creation: Create dynamic, complete, and data-sound source of truth reporting for all elements in the role’s purview.
• Process Improvement: Identify inefficiencies in the fulfillment and logistics processes and implement improvements to streamline operations.
• Vendor Coordination: Work with distribution centers and third-party logistics providers (3PLs) to manage inventory and fulfill orders.
• Compliance Management: Ensure all shipments comply with relevant regulations and standards.

• Communication and Coordination:
• Cross-Functional Collaboration: Work with internal teams such as procurement, customer service, and finance to align on logistics and fulfillment priorities.
• Stakeholder Communication: Serve as the primary point of contact for logistics and fulfillment updates, including shipment status and issue resolution.
• Customer Service Support: Collaborate with customer service to address any delivery-related inquiries or complaints.

• Data Management and Reporting:
• Performance Metrics: Track and report key performance indicators (KPIs) related to freight and fulfillment operations, such as delivery accuracy, order cycle time, and cost per shipment.
• Inventory Accuracy: Ensure accurate inventory levels by reconciling data across systems and physical counts.
• Technology Utilization: Leverage tools and platforms such as Stord, QuickBooks Online, and other logistics software to enhance efficiency.

• Strong Excel/Sheets skills, including pivots and advanced formulas
• QuickBooks Online (QBO)
• Stord
• Echo, 3PL freight portals
• Open Dock / Appointment Plus
• Vistatrac
• Google Drive

• Must have at least 3 years of experience in a logistics, freight management, or order fulfillment position, ideally with a manufacturing company, preferably CPG.
• Must have experience working with a 3PL provider.
• Strong understanding of freight and distribution operations.
• Excellent problem-solving and organizational skills.
• Proficiency with logistics software and tools.
• Ability to communicate effectively, both written and verbally, with internal and external stakeholders.

• Unlimited PTO – we trust you to take the time you need.
• Equity program – a chance to own part of the company!
• 401k plan with employer match – invest in your future.
• Annual work-from-home stipend – set up your workspace for success.
• Competitive Medical, Dental, Vision plans – company covers 80%.
• Sundays subscription for your pup! – because we care about your furry friends.
• Parental leave & PAWrental leave – support for growing families, both human and pet.
• Discounted pet insurance – keep your pets happy and healthy.