Business Coordinator

Position Title: Business Coordinator

Reports to: Owner

THE COMPANY

Youth Athletes United’s mission is to provide the best programming and service in the market for youth sports, starting with their first sports experience. Our goal is to provide an experience where every child is an athlete. The long-term impact will allow us to create healthy habits at a young age, teach life skills and increase youth activity across the board.

Soccer Stars has been in the youth soccer business for over 22 years and has been recognized as the largest operating program in the US.

POSITION DESCRIPTION SUMMARY

Responsible for overseeing the Southeast Rochester region of Soccer Stars and its programming including:

• Identify and execute aggressive short-term and long-term business growth opportunities
• Oversee day-to-day operations and big-picture planning
• Manage staff experience, efficiency, productivity, and welfare
• Ensure that the high-quality standards of the brands are always achieved and maintained

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Development and Marketing

• Identify and execute strategic business opportunities for all Soccer Stars programs
• Build and manage mutually beneficial relationships with schools, recreation departments, community centers, parks, partnership programs, and other facilities through supervision and effective communication
• Manage community outreach by developing and maintaining relationships with local businesses and grassroots organizations and coordinating promotional events

Financial Management

• Liaise with Executive Team to set the annual budget, review P&L numbers and effectively manage budget and control expenses

Customer Service

• Communicate with families, locations, and coaches (seasonal promotion and notifications, class adjustments, class/event/programming coordination)
• Handle escalated issues swiftly within Soccer Stars standards and to maximize customer service satisfaction
• Refund and client credit management

Program Administration

• Liaise with the Executive Team to implement and ensure the execution of regional administrative and operations timelines
• Oversee local staff to ensure the following:
• All facilities and permits are secured
• All schedules are built, and classes are created as per company directives and timelines
• All schedule and weather changes are administered accurately and urgently
• Oversee purchasing, distribution, and inventory of regional equipment

Local Administrative Staff Management

• Hire, train, and schedule local staff ensuring office and administrative coverage 7 days/week
• Ensure all tasks and projects are brought to completion in an urgent and timely manner
• Schedule regular meetings with staff to review performance and goals, handle disciplinary action and act as the first chair on a yearly review

Coach and Staffing Oversight

• Approve seasonal placement of coaches, considering coach attributes and consistency, and review regularly
• Fill urgent coaching needs each day
• Scan schedule for the following day and coming weeks to ensure schedule is fully staffed and in accordance with Soccer Stars child-to-coach ratios and appropriate coaching levels
• Ensure coordination of weekday and weekend schedule is seamless
• Ensure consistency with our product by staffing coaches for entire seasons
• Manage schedules for all coaches; ensure these employees time is being maximized
• Communicate directives effectively to coaching staff

COMPENSATION AND BENEFITS

• Competitive salary
• Profit sharing
• PTO