IT Support Analyst II

About Super.com 

At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.

For our employees, Super.com is more than just a workplace—it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth.

We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super.

About the role

As our IT Support Analyst II, you will serve as an escalation point for technical issues beyond L1 capabilities, providing advanced troubleshooting for cloud applications, user access, networking, and security concerns. You will proactively identify recurring issues, drive process improvements, and assist in implementing new IT solutions. This role requires strong problem-solving skills, a passion for new technology, and the ability to work independently in a fully remote environment.

• Provide in-depth technical support for cloud-based applications, identity management, and endpoint security.
• Act as an escalation point for Google Workspace, Okta, and SaaS-based productivity tools.
• Diagnose and troubleshoot SaaS, Hardware, SSO/MFA issues, access control problems, and cloud security concerns.
• Support macOS, Windows, and mobile device management (MDM) solutions such as Jamf ProAssist with automation and scripting (PowerShell, Bash, or Python) to streamline IT operations.
• Contribute to IT documentation and knowledge base articles, ensuring up-to-date troubleshooting procedures and SOP’s
• Quickly adapt to new cloud-first technologies and tools adopted by the company.
• Collaborate with IT leadership to test, evaluate, and implement new IT solutions.
• Proactively identify trends in recurring IT issues and work toward long-term fixes.
• Assist in enhancing automation and self-service solutions for common IT requests.

• 3-4+ years of IT support experience in a cloud-first, remote environment
• Strong experience with Google Workspace administration, Okta SSO, and identity management
• Proficiency in troubleshooting SaaS-based applications, user access issues, and cloud security tools
• Hands-on experience with macOS, Windows, and mobile device management (Jamf, Intune, or similar MDM tools)
• Solid understanding of networking fundamentals (VPN, DNS, Wi-Fi, firewall policies, Zero Trust principles)
• Familiarity with automation, scripting, or API integrations to improve IT workflows
• Excellent written and verbal communication skills, combined with a customer-focused approach
• Ability to work independently in a fully remote environment and collaborate with distributed teams.

• Experience with ITSM tools like Jira Service Management
• Familiarity with compliance frameworks in a startup setting
• Exposure to AI-driven IT operations (AIOps) tools for proactive monitoring
• Experience with Okta or other relevant IDP solution

We’ve got you covered

- We are remote first: You have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms 

- Other perks include: unlimited PTO, recharge days, travel discounts on SuperTravel, Weekly UberEats credit, annual company offsites 

- We welcome new family additions with generous parental leave and a flexible return-to-work plan

- Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets

- This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.