Veterinary Receptionist

Superior Animal Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect
As you join our mission to provide clients and their pets with the opportunity to receive high-quality, progressive, and compassionate services, expect to be supported in your work and home life with:

• All the benefits you deserve. Medical, dental, vision, retirement - plus an employee pet discount because we know your pets are family, too.
• Paid time off. Catch your breath with a generous PTO policy, allowing you to take the time you need to recharge.
• Employee Pet Discounts! Because we know your pets are family, too.
• 401(k) plan

Salary: $16.00 - $17.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule:

• Four 10-hour shifts per week.
• Set day off each week!
• Occasional Saturday shift from 9:00 AM – 12:00 PM (approximately once every other month)

 Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Superior Animal Hospital

At Superior Animal Hospital, we are dedicated to providing exceptional, progressive, and compassionate veterinary care. Our mission is to ensure that every client and their beloved pet receive the high-quality services they deserve in a welcoming and supportive environment.

Originally established in 1979 as Tower Avenue Veterinary Clinic, our commitment to outstanding care has remained unwavering. On April 1, 2003, we moved into the facility we proudly call home today. While our hospital continues to grow and evolve, our purpose remains the same—to keep pets happy and healthy while supporting their owners every step of the way.